Bookings Co-ordinator
National Trust
Ambleside, GB
6d ago

Summary

Do you love working with people from all ages and backgrounds? Can you provide great service to hundreds of customers every day?

Come and work with a great team in a beautiful location.

We're looking for a friendly, reliable, hard-working person with a dedication to customer service and an eye for detail to help in our busy holidays booking office.

What it's like to work here

We’re based just outside Ambleside in Brathay in the heart of the Lake District and work closely with our colleagues at our sites across the region.

What you'll be doing

We look after special places for everyone for ever. But many people don’t know is we also have a thriving holidays business including cottages, campsites, outdoor activities and even a steam boat!You’ll be the first point of customer contact, so it’s crucial that you consistently exceed customer expectations.

That means providing a high quality, professional booking service on behalf of the Holidays Portfolio in the Lake District to help the property meet its objectives.

We have a service promise exceptional service every time for everyone, both internally and externally - and you will have to remain calm in a sometimes high pressure environment in order to meet that.

Please also read the full role profile, attached to this advert.

Who we're looking for

Our team believe that people deserve more than just good service’ but an amazing experience they’ll never forget, and we’re looking for like-minded people to join us.

  • You’ll need to have;
  • Proven experience of delivering high levels of customer care
  • Administrative experience, including handling card payments
  • Excellent verbal and written communication skills
  • Excellent team working skills and ability to use initiative
  • Proficient IT Skills
  • Good attention to detail
  • Good organisational skills
  • The package

    Benefits for working at the National Trust :

  • Flexible working whenever possible
  • Free parking at most locations
  • Discounts in high street stores, cinemas, National Trust properties and cafes.
  • Free entry to our properties for you, a guest and your children (under 18)
  • Generous annual leave
  • Subsidised health cash plan
  • Free 24-hour support service
  • Substantial pension scheme of up to 10% basic salary
  • Training & Development tailored to you
  • Up to 5 days of paid volunteering for you.
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