Onsite Technical Support Lead
Central London, UK
6d ago

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries.

DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

Location : Central London

Hemmersbach provide the support services needed by many of the world’s largest organisations. As part of a small, friendly support team, you will work directly onsite to provide dedicated and highly-

focused support services for deskside and print.

As the Technical Team Lead, you will provide hands-on support for your team, becoming the trusted go-to person when extra help is needed.

Leading by example, you will work closely with your SDM to ensure that the team is working both efficiently and pragmatically.

As is typical with any hands-on role, you will maintain your technical capabilities resolving tickets with your team, but your breadth of experience and capabilities in identifying the best solution will lead you to involvement with the more complex of issues, the more challenging and the higher profile engagements -

the perfect environment to hone your technical and leadership skills.

This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.

Our Requirements

  • Previous experience in technical environment, ideally within a leadership or senior role
  • A friendly, engaging and professional demeanor as a primary face of Hemmersbach.
  • Expert in a number of current desktop technologies including Operation Systems, Office, Active Directory, Exchange and Apple (OSX, IoS & Mac)
  • Thrives in an agile and rapid-paced environment ideally suited to an energetic individual, happy to roll their sleeves up when needed.
  • The role may be subject to enhanced references and vetting.
  • Your Benefits

  • Variety : exciting projects and challenges within your own responsibility
  • Team Spirit : strong team spirit and a great working atmosphere in a friendly team
  • Openness : Direct and informal communication even at management level
  • Career Opportunities : Great possibilities for professional, personal and language training
  • Initial Help : buddy programme to help you get started, a welcome pack included
  • Able to forge strong working relationships with key decision makers in the company as well as third-party suppliers and agencies
  • A support package that includes : pension, medical cash plan, as well as additional co-funded benefits.
  • Apply
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