Alfi Relief Operator
Cornwall Council
Truro, Cornwall, United Kingdom
3d ago

ALFI RELIEF OPERATOR x1 position available

Would you like a job where you can really help others and make a difference to people’s lives? If so, Lifeline and Assisted Living would like to hear from you.

The Lifeline Service monitors calls and alerts from its customers, as well as providing out of hours services such as repairs and maintenance to Housing Associations and other departments within the Council.

Proven experience of working as a call handler dealing with multiple calls in a busy pressurised environment will be an advantage.

  • We currently have 1 vacancy for a Lifeline Operator, initially for a fixed term period of twelve months. The role is to provide emergency calls handling and administrative support for the 24 / 7 alarm response centre;
  • you will be assigned to a team but will primarily cover absences and be expected to work across shifts to meet the needs of the service.

    We provide lifeline alarm assistance to the elderly and vulnerable, enabling clients to continue their independence whilst remaining in their own home.

    Should they get into difficulties, need reassurance, feel unwell, require emergency assistance or fall - they have peace of mind that help will be summoned should they activate their alarm.

    We can make a valuable contribution to supporting people who need to be discharged from hospital and return home giving family and friend’s reassurance.

    We are based at Threemilestone but this post may be carried out for some or all of the time from home. We operate on a 24 / 7 365 days of the year including Christmas Day, New Year’s Day and Bank Holidays.

    You need to have a flexible approach and be able to work under pressure with a willingness to help others with an empathetic approach and have a helpful polite manner.

    A positive attitude to your work is essential. Often dealing with challenging calls, you will need to be able to work on your own initiative as well as working well as part of a team.

    Previous roles in customer service or Telecare would be an advantage however it is not essential as full training will be given.

    You will need good verbal and written communication skills and should have good competency in Microsoft Office along with a professional approach.

    Please view the role profile , your application will need to demonstrate how you meet the required criteria. Please ensure you answer all of the pre-screening questions in full, within the application form

    An enhanced DBS check will be required for these roles.

    If you would like any further information, for an informal chat please contact :

    Julia Prattey 01872 322101 or Hayley Bonnington 01872 322346.

    This is a public / customer-facing role, where the statutory English language requirement for public sector workers applies.

  • Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities;
  • e.g. race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

    Whilst the location / work-base for this role has been specified, the current Government guidance around social distancing and our evolving ways of working means that the role may require you to also work remotely (e.

    g. from home / other locations). We will discuss this with you during the recruitment process.

    Please do not upload any additional documentation in support of this application. Applications will be considered based on the screening questions and qualifications and experience details provided within the application form only.

    Any further attachments will not be considered when the recruiting managers are shortlisting for interview.

    Additional Information

  • Interview Dates : Tuesday 10th August 2021
  • External Closing Date : 1 Aug 2021
  • Advertised Salary Range : 19,863 plus shift enhancement
  • Job Type / Contract Type : Fixed Term
  • Hours per week : 29.6
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