Retail Receptionist
Wren Kitchens
Dundee, GB
4d ago

About The Role

We are currently looking for dedicated individuals to work alongside & support our Showroom Management Teams. A passion for providing an exceptional level of support is essential and you must have a proactive approach to work, remaining professional and confidential always.

Hours of Work : Monday-Friday 9am - 5pm Main Responsibilities

  • Ensure rotas for the area are completed in advance and submitted to the Retail Operations team
  • Facilitate area sales conference calls weekly, arranging attendees, ensuring relevant reports are available and feedback outcomes to General Manager.
  • Facilitate delivery target review calls, arranging attendees and ensuring relevant reports are available
  • Ensure all staff are correctly showing on Sage as per their rota and submit to HR weekly highlighting any discrepancies
  • Ensure all staff and business visitors sign in per H&S guidelines
  • Check diary each day to confirm all designers available for appointments and all appointments have had a confirmation call.
  • Advise manager of any cancellations or alterations

  • Provide cover on the front desk, greeting all customers and advising of our systems & processes
  • Answer internal / external phone calls as well as actioning and replying to emails where applicable
  • Have good knowledge of the designer dashboard and advise designers of any lack of compliance
  • Ensure all consolidation calls are actioned
  • Call all quotes within 48 hours to measure the quality of experience
  • Liaise with the Installations Team and Customer Service for customer queries and feedback
  • Ensure any reports and replies to the Retail Operations team are actioned in a timely manner
  • About You

  • Must have strong IT skills and be proficient in Microsoft Office Suite
  • Must have professional attitude and appearance
  • Strong verbal and written skills
  • Ability to be resourceful and proactive when required
  • Strong time management skills with the ability to prioritise
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