About The Role
We are currently looking for dedicated individuals to work alongside & support our Showroom Management Teams. A passion for providing an exceptional level of support is essential and you must have a proactive approach to work, remaining professional and confidential always.
Hours of Work : Monday-Friday 9am - 5pm Main Responsibilities
Ensure rotas for the area are completed in advance and submitted to the Retail Operations team
Facilitate area sales conference calls weekly, arranging attendees, ensuring relevant reports are available and feedback outcomes to General Manager.
Facilitate delivery target review calls, arranging attendees and ensuring relevant reports are available
Ensure all staff are correctly showing on Sage as per their rota and submit to HR weekly highlighting any discrepancies
Ensure all staff and business visitors sign in per H&S guidelines
Check diary each day to confirm all designers available for appointments and all appointments have had a confirmation call.
Advise manager of any cancellations or alterations
Provide cover on the front desk, greeting all customers and advising of our systems & processes
Answer internal / external phone calls as well as actioning and replying to emails where applicable
Have good knowledge of the designer dashboard and advise designers of any lack of compliance
Ensure all consolidation calls are actioned
Call all quotes within 48 hours to measure the quality of experience
Liaise with the Installations Team and Customer Service for customer queries and feedback
Ensure any reports and replies to the Retail Operations team are actioned in a timely manner
Must have strong IT skills and be proficient in Microsoft Office Suite
Must have professional attitude and appearance
Strong verbal and written skills
Ability to be resourceful and proactive when required
Strong time management skills with the ability to prioritise