Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated and global businesses.
Our team of more than 5,500 professionals operate across the UK and Ireland, US, Bermuda and Canada.
Working within client organisations, the senior consultant manages the lifecycle of small to medium projects, and / or significant work packages within larger projects, providing support and expertise in areas often outside of the client organisation’s sphere or experience.
S / he takes responsibility for developing solutions, managing the client relationship, leading small teams and delivering on time and to budget.
Support the delivery of consulting projects and / or significant work packages (within larger projects), with minimal guidance, ensuring that budget and client satisfaction is optimised.
Work with client to clearly understand their needs, agree expectations, test potential solutions and keep them updated on progress.
Define scope, create project plan, construct storyboard and agree deliverables and approach for assigned work.
Coordinate research and data collection to understand the organisation.
Design, lead and facilitate customer focus groups and client workshops.
Lead teams; assign work according to capability and development needs, coach and develop team members, create team spirit, review completed work checking solution fit and quality, collate recommendations and produce final presentation.
Work with finance to translate proposed solution into high level costs and benefits and provide relevant inputs for business case if required.
Present findings to senior client team, selling the solution with clarity and confidence.
Demonstrate and encourage strong adherence to company processes and solution methodologies.
Supervise and mentor colleagues.
Share own knowledge and act as SME (Subject Matter Expert) where required / relevant to project needs.
Continually develop own skill set and experience, keeping Customer Management (channels, customer preferences, technology, solutions and operations) knowledge fresh and up to date.
Contribute to the development of Davies Consulting’s way of working, tools and methodologies.
Support Davies Consulting’s growth by identifying additional sales opportunities from the existing client base and by producing blogs, articles and case studies to promote the Davies Consulting brand
Degree educated or equivalent, with 7 years’ experience in CX technology, consulting and / or a customer management role
Experienced Customer Management practitioner having worked in operational delivery, consulting, technical presales and senior management / leadership roles for credible organisations
Strong financial acumen and analytical skills
Dedicated to personal delivery of exceptional results
Ability to take initiative, optimise available resources and deliver in demanding circumstances
Exceptional communicator with proven ability to develop trusted and close client relationships
Track record of planning and executing CX tech enabled change / hands-on delivery management
Role Profile : Senior Consultant CX Tech v1.1 Apr 2022
Strong understanding of the CX technology market place, vendors and the prevalent supply / market patterns
What we offer
Company Pension and Life Assurance
Leadership, training & support for professional qualifications
Development programmes & institute memberships
Employee Assistance Programme
Virtual GP and other wellbeing resources and regular company initiatives
Access to Cycle to Work, Season Ticket Loan and eye test vouchers
Davies Foundation; regular fun events to raise funds for our charitable foundation
Diversity & Inclusion
Davies are committed to being a diverse and inclusive workplace, we welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality and belief (or lack thereof).