Job Title :
Technical Support Engineer - German
Role Overview :
In this position, you will be part of the Endpoint Technical Support team.
Daily we work with some of Trellix's most valuable customers, assisting them in the use of McAfee products and services to the highest levels.
The role consists of both reactive issue resolution and pro-active communication.
We work with our customers to help them protect their organisations against cyber-attacks.
We provide security advice and recommendations in advance as well as assistance when their networks come under attack.
We deal with large customers assisting with products such as Endpoint Security and EDR.
We are a team of experienced specialists in helping our customers protect their most valuable assets using our leading-edge technology.
Company Overview :
Trellix is a global company redefining the future of cybersecurity. The company’s open and native extended detection and response (XDR) platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations.
Trellix’s security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers. More at .
About the role :
The Technical Support Engineer role consists of the following :
Provide security advice and recommendations
Providing technical support to McAfee Enterprise Customers, managing technical issues to resolution, maintaining proactive communication at all times
Working on service requests, as well as internal improvement projects
Maintain an accurate and complete record of activities for each service request for both the customer and McAfee
Identify and share opportunities for training
Collaborate with internal global teams to identify and implement beneficial opportunities.
Liaising with with the products development teams
Taking ownership of technical issues until a resolution is provided.
Participation in Technical Forums.
About you :
Customer focused.
Able to quickly learn about new products and technologies.
Excellent communicator - verbal and written
Able to assess and understand the impact, severity and urgency of issues.
A friendly, approachable and positive attitude.
Capable of working unsupervised by prioritizing work and focusing on meeting agreed objectives in a required time-frame.
Able to integrate quickly with existing team so that maximum contribution to team goals can be achieved rapidly.
Excellent methodical problem-solver.
Fluent in German and English.
Excellent knowledge in Microsoft Windows.
Experience working in a Technical support environment.
Advantageous :
IT Security related certifications.
Degree in Computer Science, Cyber Security or related field.
Company Benefits and Perks :
We work hard to embrace diversity and inclusion and encourage everyone at Trellix to bring their authentic selves to work every day.
We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
Pension and Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement
We're serious about our commitment to diversity which is why Trellix prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
