Customer Relations Executive, Full Time
Farrow & Ball are a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper using only the finest quality ingredients and an eco-friendly water base.
Today the unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out, around the world.
With more than 60 showrooms worldwide and a global network of stockists, we’ve never forgotten our local Dorset roots.
The key to our success is our passionate craftsmen, showroom teams and support functions who ensure that our customers have an excellent experience at each stage of their journey with us.
We have an exciting opportunity for an enthusiastic individual to join our Customer Services team in Wimborne.
What we expect from you
Key responsibilities :
Full ownership, including logging, investigating and agreeing resolution to all product and servicerelated complaints across UK & EU
Manage own case load to ensure SLA are adhered to with ability to prioritise where required
Product expert with the ability to provide customers with technical and complex advise on usage of product
Relationship management of customers, third parties and key stakeholders
Key Attributes :
Excellent communication skills, adaptable to customer channel choice, i.e. formal written, social media responses and through verbal telephone conversations
Ability to identify and escalate any themes or trends, working closely with our Research and Technical Development team
Negotiation skills for compensation requests
Demonstrate a trusted customer experience with ability to remain calm with strong listening skills to understand and fulfil customer needs
If this has captured your interest, please get in touch so we can talk to you about the role in more detail.
What you can expect from us
A competitive salary, reviewed annually based on individual performance
24 days’ annual leave which increases with length of service (plus bank holidays)
Group Pension Scheme, matched by F&B
Generous staff discount on F&B products
Access to Perkbox, our retail discounts platform
Employee Assistance Programme with 24 / 7 support
Employee Share Plan
Company Sick Pay
Enhanced Maternity and Paternity pay
Refer a Friend scheme
Cycle to Work scheme
Season Ticket Loans for travel
Free tea and coffee
Free onsite parking at our head office