Operations Manager (Healthcare)
Mitie
Epsom, England, GB
2d ago

Job Description

  • Takes overall responsibility for all staffing related activities, ensuring the effective deployment of staff within budgetary constraints to provide the contracted service to the Trust.
  • Reviews relevant reports relating to the services response times and ensures that ongoing service improvements are recommended as a result of changing Trust activity.
  • Works with all parties that deliver the service to identify and rectify trends and shortfalls in service delivery

  • Manages and controls contractors in an efficient and cost-effective manner whilst ensuring that they are compliant and delivering a cost-effective service as set out in the Commercial Agreements.
  • Manages small works and intermediate projects as set out by the Contract Manager or Director of Healthcare.
  • Ensures the provision and delivery of services meet / exceed the standards defined in the Service Level Agreement and is aligned with the client’s Property strategies;
  • Understands the operational requirements of the Service Level Agreement and ensures that all colleagues and sub-contractors are fully aware of the deliverables and their duties;
  • Manages the contract in accordance with the Service Level Agreement and ensure that two-way communications are in place and effective with the Site Customer, NHS Team and Sub-contractors;
  • Establishes and manages the operational budgets for all services delivered and managed by Mitie.
  • Manages the financial requirements and monitor performance against the set budget.
  • Responds to complaints and other service issues timely and professional manner as well as identifying a measure to avoid replication.
  • Is responsible for managing, coaching and guiding all Service Managers on site on a regular basis, ensuring their departments are fully compliant and meet the required service level agreements.
  • Responsible for ensuring there are adequate staffing levels across the department in-line with contract specification and demand
  • Plans, allocates and evaluates work carried out by individuals, teams and self & provides and organises information for action
  • Communicates relentlessly in an engaging way, ensuring inspiring and motivating messages are conveyed across all teams with the client group, local management and colleagues to create a robust awareness for all relevant stakeholders with the ability to effectively deliver the required performance.
  • Ensures that all managers & colleagues are trained in accordance with clients and companies requirements meeting both hard & soft needs.
  • Ensures that Management are equipped to fulfil their duties.

  • Effectively resources the team in line with business requirements and takes a proactive approach through business forecasting.
  • Ensuring that the contractual elements relating to the services are understood by all the team and that SLAs are achieved
  • Creates a culture of performance management by ensuring their teams have all mireviews completed with clear next steps whilst improving levels of productivity.
  • Proactively identifies talented managers & colleagues across the site to ensuring they are supported with their career aspirations whilst building a pipeline of successors for the site and Healthcare.
  • Ensures that engagement action plans are brought to & kept alive across the entire team, creating a positive environment that contributes to making Mitie a great place to work.
  • Utilises the internal HR systems, people support services and guidance to promote best practice and enable their people management accountabilities.
  • Ensures that all payroll and absence management process are effectively controlled to minimise disruptions and impacting on engagement levels.
  • Coaches & develops their teams to be the best they can be at work enabling them to achieve their full potential.
  • Brings to life the Mitie values daily ensuring they & their teams demonstrate the exceptional everyday.
  • Leads on all employee formal meetings, such as any employee relations topics, restructuring, TUPE or any otherconsultations.
  • Qualifications

  • Competent in the use of all Mitie’s software programs and Apps, such CARPS, Equip, Archibus, TopCat, MiCat & MiRec and analysing data using Mitie’s auditing systems.
  • Has a strong standard of both literacy and numeracy skills
  • Strong interpersonal skills with the ability to influence effectively at all levels. The role will require maturity of thought, confidence and credibility to challenge and influence individual thinking whilst maintaining good working relationships with the senior management team
  • Has developed excellent written, verbal communication and negotiation skills to support them in their role.
  • Fully capable of understanding and maintaining the confidentiality across the site and respecting the needs of all stakeholders.
  • Works well under pressure to meet the challenging deadlines for both operational and people aspects of their roles.
  • Can effectively plan and manage own workloads, however understands when to ask for support when needed.
  • A team player with the ability to lead by example through operational excellence, strong interpersonal skills and the ability to interact at all levels.
  • Demonstrates forward thinking / planning, with a positive 'can do' attitude and can flex their style to meet the needs of the business
  • Strong financial acumen with the ability to manage costs and ensure budgets are met
  • Represents Mitie and the client always in a professional, courteous and confident manner
  • Additional Information

    Health and Safety responsibilities :

  • Follow Group and company policies and procedures at all times;
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
  • Use all work equipment and personal PPE properly and in accordance with training received;
  • Report any issues or training needs to your Line manager and / or via your divisional incident reporting system;
  • Information Security :

  • Ensure compliance with Mitie's information security procedures in all activities;
  • Proactively identify and report security risks to your manager;
  • Report actual and suspected security incidents;
  • Note :

    This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken.

    Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and / or the needs of the business.

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