Call Centre Agent
Motherwell, Scotland, GB
19h ago

About Us

We are looking for energetic and motivated Inbound Agents to join our team at our brand new call centre in Maxim Park.

Weekly basic salary with an excellent bonus scheme!

You could be working for SITEL an award winning, international, outsourcing contact centre.

You will be working in partnership with the UK’s fastest Broadband provider Virgin Media.

Job Role :

Your day to day tasks will include :

  • Identifying the needs of customers and offering a tailored package to meet their needs
  • Up-selling some amazing products
  • Customer Retention
  • Resolving challenging queries
  • Building rapport with customers
  • Achieving daily and monthly targets
  • This role is what you make it! SITEL offer promising opportunities; encouraging each individual to grow, learn and prosper.

    Working Hours- 37.5 hours per week 5 / 7 days on rotation between 8am and 9pm *£8.72ph*

    Other Benefits include :

  • Award winning training
  • Generous bonus scheme
  • Excellent Career Opportunities
  • Eye Care Vouchers
  • Pension Schemes
  • Corporate Discounts
  • Childcare Vouchers
  • Rewards and recognition schemes
  • Discounted Virgin packages
  • Key Skills

  • Great communication and listening skills
  • An excellent telephone manner
  • Confident using computer software - 3 weeks full training provided
  • Motivation and resilience to push hard and exceed set targets
  • Exceptional customer service skills
  • Ability to handle and resolve complaints
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