Workflow Analyst
TMF Group
London, United Kingdom
1d ago

Workflow Analyst

Apply now Job no : 514301

Work type : Full time

Location : United Kingdom

Categories : Information Technology

Office Location : London

KEY RESPONSIBILITIES

You will be focused on implementing new technology in to our global business, Responsibilities will include :

Analyze, design and improve our processes and digital solutions

  • Conduct workshops with key stakeholders to understand user needs and identify process gaps vs global standards
  • Perform in-depth analysis of business data to derive insights and propose process design improvements
  • Generate end to end business analysis documentation, ensuring on time & high-quality delivery

  • Create process maps and business requirement document which identifying how we deliver services to our clients in the most efficient way
  • Create and update business analysis and / project documentation (requirements, use cases, UAT, project updates, etc)
  • Identify & document automation (RPA) opportunities, preparing them for development
  • Utilize Agile techniques to set-up, configure & test our workflow technology in new offices

  • Configure our workflow tool to turn business requirements in to digital flows
  • Manipulate complex data for upload into the tool
  • Support the business through user testing, providing expert guidance on the tool and processes
  • Support and train users to embrace digital solutions and embed a continuous improvement cycle

  • Provide on-site and remote training to end users on the tool, building capability within the business
  • Provide support to end users to solve problems through a hypercare period
  • Identify and document improvement opportunities, creating a product improvement backlog for future enhancement
  • Be a champion of our new operating model

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