Technical Support Messaging
Head in the Clouds or excited & driven by them???
Are you an experienced technologist with a passion for delivering technology services aimed to ensure our customers continue to experience the best possible services delivered by teams of truly awesome people?
Or are you an upcoming technology evangelist with a passion for emerging technology and feel the time is right to make a change for the difference?
If so and you would like to open your world to opportunities in a fast paced, exciting business that empowers people to become the best they can be then get in touch with our recruitment team now!!!
Due to continued success and growth, our Data Centre, Cloud, and Service Operations division continues to evolve, scale and invest and we now have a number of exciting opportunities for technology professionals to join the UK’s biggest and best privately owned managed services provider.
Key roles have recently been created across Technology Operations covering Cloud Delivery, Platform / Infrastructure Services, End User Services, and much, much more so if we have your attention and you would like to be part of one of the best technology businesses there is Then get in touch and let us help develop your personal and professional career further.
Attributes of Successful Candidate
Determined, can-do attitude
Ability to work on own as well as part of a team
Ability to work in a fast paced, deadline intensive environment
Excellent customer service and organisation skills
General technical awareness of hardware and software desktop environments and corporate structures
Professional and presentable at all times
Skills Knowledge Experience
Strong background with core network, computer and storage technologies in large-scale deployments
Minimum 3 years’ experience providing support to enterprise level clients
Detailed technical knowledge of Exchange, MS Directory Services and storage technologies backed with practical experience in a corporate environment preferably serving customers
Appropriate certifications in core technology platforms (Exchange, Windows, VMware)
Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
Ability to work under pressure and to tight deadlines
Advanced technical knowledge of Exchange technologies (Exchange, Office 365, ISA / TMG / Forefront, Symantec Enterprise Vault, Mimecast, Websense, BES)
Extensive technical experience with Microsoft Windows server operating systems
Degree in Computer Science, Software Engineering, MIS or equivalent preferred
ITIL qualification or awareness of the ITIL processes
Experience of working in a multi-client solutions provider
Experience of enterprise grade Exchange and VMware environments including design, troubleshooting and support