Welfare Support Officer
Aberdeen, GB
10h ago

Annual salary : up to £23,000.00

Annual salary : up to £23,000.00

Welfare Support Officer

Full time - 40 hours per week

About Mears

  • At Mears our vision is to be regarded as the most trusted and respected provider of housing with care solutions. We value our customers and communities, putting their needs at the heart of everything we do;
  • teamwork, supporting each other, sharing ideas and never excluding others.

    Welfare Support Officers

    We have a great opportunity to join our growing Asylum Accommodation and Support Contract team on a permanent. The role works in partnership with colleagues, external agencies, third parties, charitable organisations and forms part of the front-line delivery to our service users who may potentially be vulnerable or have special housing needs.

    Your role is to ensure service users are supported at various stages of their Asylum application process including any safeguarding and / or welfare issues.

    As a Welfare Support Officer your duties will include :

  • Provide appropriate practical and emotional support ensuring that each service user has a support and risk management plan in place which effectively meets their support needs and that plans are reviewed and updated as required.
  • Monitor service users well-being and support needs, provide advice, assistance and liaise with other services and agencies to ensure support is suitable to meet service users needs.
  • Delivery of welfare and support services to our service users ensuring a tailored approach to meet individual needs whilst being culturally aware and sensitive of circumstances.
  • Delivery of service through sign posting, direct referral and encouraging wider community involvement, effective relationships with relevant stakeholders, including external and internal customers, colleagues, resident group support, care providers and community organisations.
  • Management and mitigation of service user well-being risk and escalation in line with policy and procedure.
  • Delivery of service to ensure safeguarding and welfare are fully considered in line with processes.
  • Maintaining boundaries and being resilient to ensure a professional and a well-defined service is provided to meet the needs of the service users.
  • Delivery of performance and service reporting as requested by line manager, ensuring any changes in a service users well-being, physical health and social conditions are reported accordingly.
  • Ensuring all records and IT data on systems remains updated with accurate and up to date information in line with contractual requirements.
  • Undertaking ad-hoc projects and provide support and cover for colleagues and teams within Mears Housing Management.
  • What are we looking for?

    We are looking for someone who is passionate in directly helping people who are considered to be a vulnerable client group.

    Safeguarding and promoting the welfare of people is paramount and an essential part of the service delivery.

    If this sounds like you, then we want to hear from you.

    As part of the recruitment process for this role, we will carry out a DBS & BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

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