Customer Service Coordinator - Leeds
Linden Homes
West Yorkshire, GB
1d ago

Description

Note for Recruitment Agencies :

We prefer to hire directly, but we do have an approved supplier list for when we’d like a helping hand. We’ll be in touch if we need you.

Role Overview :

Reporting to our Customer Service Manager, an exciting opportunity hasarisen for a Customer Service Coordinator who will play an important part inseeing us achieve our desire to continually improve our service to customers.

We strive toprovide a great level of service to our customers as we demonstrate and movethem in to their new home. Once moved in, we then act as the customer’sfirst point of contact for any concerns they may have through the first twoyears of the new home warranty which we provide with every new LindenHome.

We are looking forsomeone with excellent communication and organisational skills to handleincoming telephone / letter / email enquiries and service requests.

Logging / monitoring work and updating / issuing reports. Therole will involve close liaison with our site offices / maintenancetechnicians and contractors, coordinating agreed works to ensure an efficientand professional service is maintained at all times.

Construction / HouseBuilding experience although desirable is not a requirement, however, CustomerService experience will be essential.

This role will be based in our West Yorkshire office located in Thorpe Park, Leeds.

KeyResponsibilities :

  • You will be allocated responsibility of ensuring that our customers receive a first class level of service on a set number of our new home developments.
  • This will entail dealing with any concerns they may have upon moving in and 14 day call back stage and throughout the contractual warranty period.
  • You will need to address customer complaints and concerns with empathy and professionalism. You will need to be clear in your communication on what actions we will be taking to resolve any issues that arise and provide appropriate follow up to ensure customers are aware of works taking place.
  • You will need to arrange for some issues to be inspected and then to place orders with various sub-contract tradesmen to correct issues as part of your day to day role.
  • You will be responsible to ensure these appointments are kept and are closed off our system once completed.

  • You will need to be able to handle a large portfolio of customers and be able to prioritise if there is an urgent issue arising within the home.
  • You will need to liaise with our internal departments, site management, technical, commercial and sales teams to gain information to provide great customer service.
  • We ask our customers for their views on the quality of our service after moving in and this feedback will help us to measure your success.
  • The role will involve telephone contact, email and letter writing as part of your day to day tasks.
  • Experienceand Qualifications :

  • Knowledge and experience in a customer service role in an office environment is essential. Working in a team is essential.
  • They key to success in this role is the ability to be highly organised so that you keep any promises to get back to customers within promised time-frames.
  • A positive outlook and a personable nature will be vital to the role as communicating effectively with customers, sub-
  • contractors and internal colleagues will give you the best chance of delivering against your key performance indicators.

  • Knowledge of the new homes industry / construction and relevant experience in a customer service environment is desirable.
  • Person Specification :

    Technical / Professional Expertise and Qualifications :

  • Clear understanding of the importance of excellent customer service
  • First class telephone manner
  • IT literate
  • Strong written communication skills
  • Competency Requirements :

  • Demonstrates strong attention to detail in order to produce accurate customer reports
  • Works well under pressure
  • Good team player
  • In Return :

    We offer an opportunity to work on some of the UKs most exciting housing developments, in a fast paced environment where each day brings new challenges.

    Our benefits package includes

  • Competitive salary
  • Staff Bonus Scheme
  • Enhanced holiday entitlement with the opportunity to purchase additional days
  • Private Healthcare
  • SAYE scheme
  • Rewards' Scheme - Voluntary benefits scheme

    With an ambitious growth strategy, Linden Homes is going places so if you’re committed, talented and enthusiastic, Linden Homes is the right place for you.

    Galliford Try is an equal opportunities employer and welcomes applications from all sectors of the community.

    Work Locations

    Thorpe Park LeedsSuite 2 / 3 Ground Floor1175 Thorpe Park, Century WayLeedsLS15 8ZB

    Organization

    Linden Homes Division OU 2002

    Job Posting

    Aug 15, 2019, 9 : 06 : 31 AM

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