To support the Head of Specialty Insurance Global Claims Operations in developing, implementing and maintaining a consistent, efficient, effective and compliant claims operations environment for the different component parts of the Global Specialty Insurance Claims Function, enabling the speciality claims management team to collectively deliver the required claims management service to key internal and external stakeholders on a consistent and cost effective basis.
P&C Global Claims is a SCOR central transverse function that oversees the claims activities within each Hub across SCOR Global P&C, ensuring the proactive adjustment and management of claims reserves, and the timely provision of accurate management information to SCOR Global P&C leadership.
Key duties and responsibilities
Under the responsibility of the Head of Specialty Insurance Global Claims Operations in London, and in collaboration with the Global Claims Operations team, the Role Holder will assist in the improvement and on-going oversight of the operational environment for the Specialty Insurance Business (Single Risk & Portfolio).
This encompasses design, development, testing & implementation of systems, working to a much more consistent & globally aligned target Operating Model (TOM) for claims (both portfolio & single risk), ensuring that end to end processes are developed which meet the requirements of the Global Claims Handling Guidelines and adherence with the related ICS controls (including Lloyd’s minimum standards).
To act as a focal point within Specialty Insurance claims for the quarter close process and the management of major cat & risk losses, coordinating with all key stakeholders (both within claims and in other functions) with strong communication to ensure a smooth landing each quarter.
To ensure that the reporting and management information required by the Global Head of Specialty Insurance Claims is efficiently produced in a timely and accurate manner and work with SCOR & Channel IT, Global Claims Operations and other stakeholders to enhance and deliver Claims MI Reporting that is fit for purpose in an environment of continuous improvement.
Systems & Tools - MGA
To contribute to development and operation of the claims domain of the Alpha & VIPR MGA platforms & work in collaboration with the project team led by the Portfolio risks Chief Technical Officer to complete development & best practice use of the system, extending functionality and overseeing the roll out to all users / locations : Make Alpha the target for managing claims for the Global MGA business, with VIPR as an alternative where Alpha is not yet developed or timely available.
Deliver a fully operational MGA claims solution including workflow tools & integration with other SCOR systems e.g. DMS, Omega Ensure consistent use of Alpha globally, SCOR US, EMEA and London MGAs as a first priority, expanding to possibly include Channel & / or Essor or both as a second step (TBC) Develop Flexibility of Alpha in order to deploy new LOB / Regions rapidly without lengthy development Global monitoring / flexibility and local nimbleness.
Adapt the system to local business / legal / regulatory specificities (including data capture & local reporting requirements) Oversee the creation of a flexible reporting / data analytics capability Interact with SCOR IT & external stakeholders involved on the development of Alpha Pursue the digitisation and automation for claims across Specialty Insurance, including replacement of traditional spreadsheet bordereau processing with direct feed / integration with TPA system to provide more real time data
Systems & Tools - Other
To coordinate with end users and represent Speciality Insurance System Requirements on all other systems platforms used for claims management within the speciality insurance of single risk (Channel & SCOR) including (but not limited to : ) Claims Platform Docosoft DMS & other systems
Governance, Reporting & Processes
To create a consistent set of global procedures, controls & guidelines operating under a target TOM which becomes more aligned as systems are progressively implemented Streamline TPA appointment, oversight & due diligence process, implementing systematic workflow processes to capture the approval steps and data gathered in the onboarding process Oversee a consistent set of claims management and MI reporting processes across single risk & portfolio management and ensure their global consistency and convergence with SCOR Global P&C’s claims guidelines and MI reporting standards, and SCOR Group’s regulatory constraints.
Develop & refine claims checks & validations applied to bordereau data, progressively moving to real time rather than monthly process In a second step, replicate best practices in broader geographies whilst catering for local specificities.
To act as a focal point within Specialty Insurance claims for the quarter close process, ensuring that timetables are adhered to, pre-bookings are made and cleared routinely, oversee that the necessary supporting exhibits are drafted in good time, attend / lead meetings and oversee that all required approvals in place (including LLN / CEM) so that bookings can be made thereby enabling a smooth landing each quarter
To act as Specialty Insurance coordinator for cat, large risk & casualty cat losses ensuring process and timetables are respected and good communication with regional coordinators in other locations / LOB, liaising and coordinating with underwriters and other transverse functions, building excellent working relationships with key stakeholders in SCOR’s different locations in order to provide senior leadership with accurate and timely updates
responsible for reporting Specialty Insurance Claims MI within SCOR and Channel Legal Entities, working with Global Claims Operations and other stakeholders to consolidate, enhance and deliver Claims MI Reporting that is fit for purpose in an environment of continuous improvement.
Ensure the agreed TOM is followed consistently across Specialty Insurance claims, including use of generic e-mail, consistent filing in DMS, use of claims platform for case management and the production of flash notice / LLN / CEM to the agreed format, taking into account liaison with other lines of business
Contribute to the creation of a reporting environment for the speciality business; coordinate the production, distribution and analysis of metrics, key performance indicators and dashboards necessary to manage the business
To support the Head of Specialty Insurance Global Claims Operations in the monitoring of the Fac RI claims process, including :
To monitor claims systems and reporting for Fac R / I management, ensuring the agreed process is adhered to consistently across Specialty Insurance
That a culture of strong communication and regular liaison with Underwriters, Retro Accounting, Brokers and other stakeholders is in place
Developing and maintaining routine reporting to meet the demands of key stakeholders, including dashboards to demonstrate that SLA’s are being met for the reporting and recovery of losses with the benefit of Fac R / I.
Required experience & competencies
Previous experience in an operations management role in a global (re)insurance company or Large Lloyd’s Syndicate with overseas operations
Previous involvement in the drafting and maintenance of procedure and guideline documentation and swim-lane flowcharts
Previous experience of leading systems projects involving change management
Good communication skills required will need to coordinate, collaborate and influence underwriters, finance and actuarial functions and other support staff in all hubs / offices in different countries.
Strong organisational skills ability to manage multiple projects and work-streams simultaneously
Strong Microsoft Office Skills required including Excel, Word & PowerPoint; ability to create and give high quality presentations
Experienced user of reporting tools (previous use of Business Objects / Tableau highly advantageous, but not essential) gained working in an insurance or reinsurance organisation
Experienced in various project management approach and methodology
Strong attention to detail (both numeric & written word)
Self-motivated with good drive and enthusiasm; confident, requiring minimal direction & supervision
Travel to SCOR overseas offices will be required.