Customer Service Driver - MBUKIRE
Martin Brower
Coventry, England
2d ago

Position Summary

Salary : £31,000 £34,700 dependant on shift pattern

Working at Martin Brower

Our Customer Service Drivers are valued members of our team, playing a pivotal role in providing the best service to our customers.

We provide a supportive and friendly environment, with safety and wellbeing always a priority and a core value in the way we operate, with risk assessments conducted at all delivery locations.

We also have a dedicated learning and development centre to provide more opportunities for learning and development within the business.

We offer benefits including weekend premiums, guaranteed minimum working hours of 42 per week, a free meal every shift, healthcare and life assurance.

Job summary :

  • HGV Class 1 Driver : Multi drop refrigerated deliveries
  • 42 Hour contract per week -Full time
  • 4 on 3 off shift pattern
  • Weekend Bonus available
  • As a HGV driver for Martin Brower UK Ltd, you will deliver to over 300 restaurants across England and Wales. On average a journey has 3-4 deliveries which are made using roll cages.

    Your deliveries are a mix of ambient, chilled and frozen food products, so experience of working with fridges is ideal. This role is suited for a driver who is active, able to think on their feet and is customer service focussed.

    Major duties & responsibilities :


  • All vehicles must be checked for defects and reported to the garage for repair
  • Goods must be checked they are correct and secure

  • The delivery schedule must be followed, with arrival and departure times logged on journey sheet
  • Ensure that the Transport Office is informed of any problems such as delays, breakdowns or delivery problems
  • Delivery procedures set by MBUK to be carried out e.g. checking of P.O.D. goods, temperature probing of goods, completing PDA process
  • Every delivery must be signed by the relevant restaurant Manager

  • Clean the inside of vehicle
  • Refuel the unit and fridge unit
  • Park vehicle as directed by Shunter
  • Be de-briefed about journey by Transport Office

  • To complete any other duties as required by Management
  • Carry out drivers duties with due regard to legislation in respect of LGV drivers and submit tachographs on a weekly basis for analysis by the Company
  • To follow the companies Safe Working Procedures at all times
  • Strong H&S awareness.
  • Collections and deliveries for various customers at different locations around the country
  • Dealing with ambient, chilled and frozen products
  • Checking products and carrying out the necessary paperwork
  • Position Requirements

    Profile :

  • Understanding of driving legislation governing the use of tachographs and working hours.
  • C+E Licence for a minimum of one year.
  • Experience of driving large goods vehicles to a high standard and be accident free for at least 3 years.
  • Knowledge and previous experience of refrigerated trailers.
  • Ability to be flexible and adapt to changes at short notice to meet the demands placed on MBUK by our customer.
  • Calm under pressure.
  • Strong H&S awareness.
  • Technical competencies :

  • Level 2 (or equivalent) English and Maths (Essential)
  • Drivers CPC to be completed (Essential)
  • Knowledge of vehicle and refrigeration system
  • Understanding of EC drivers’ hours & EC working time directive regulations (Essential)
  • Experience of working with refrigerated vehicles (Desirable)
  • Behavioural competencies :


  • Accepts and adapts to changes
  • Learns new skills to meet new needs of the business
  • Suggests changes and improvements
  • Quality Work Output

  • Produces quality work
  • Follows safety practices and compliance policies
  • Uses time wisely and gets things done
  • Meets or exceeds deadlines
  • Takes responsibility for own actions
  • Service Orientation

  • Supports the company’s mission, vision and values
  • Meets or exceeds customer needs
  • Responds to requests in a timely manner
  • Takes initiative to meet customers’ needs
  • Resourcefulness

  • Uses materials, processes and tools efficiently
  • Takes initiative to solve problems
  • Does the most important work first
  • Gets things done while still upholding ethics, integrity, compliance and company values
  • Teamwork

  • Works with others to get things done
  • Openly shares feedback and information that helps the team
  • Treats others with respect
  • Is approachable to others
  • Listens so others feel heard
  • Develops relationships built on trust
  • This list is not intended to be exhaustive. During the course of your employment the duties of the role may change from time to time to meet changing business circumstances.

    In the interests of flexibility the Company reserves the right to ask that you perform duties instead of or in addition to your normal duties provided that these duties are reasonable and within your capabilities.

    About Martin Brower

    Martin Brower is dedicated to being the leading Supply Chain Solutions provider for restaurant chains around the world, creating an outstanding work environment for our employees and delivering unmatched value for our customers while protecting their brands.

    Martin Brower is part of the Reyes Holdings family of businesses which is one of the largest privately held companies in the U.S.

    Martin Brower has been in business for over 60 years and has grown to a multi-billion dollar company. We are a world class team of 9,000 employees located in 19 countries.

    Our values drive our culture of People First, which is focused on the safety and wellness of our people and we work diligently every day to support this core value.

    We set the highest standards of honesty and integrity and pride ourselves in being a true partner with our customers, suppliers and our communities protecting their brands every step of the way.

    Our company could not exist without strong communities. We do our part in making them stronger and believe it is important to provide opportunities for those looking to challenge themselves and serve as ambassadors in their communities.

    Imagine a workplace where strong leaders empower a culture where employees strive to deliver unmatched performance, innovation, and engagement.

    CCPA Notice


    Reyes Holdings, L.L.C. and its U.S. affiliates (collectively, Reyes , we or our ) is providing the following details regarding the categories of personal information that we collect and use about California residents who are Reyes employees, independent contractors, job applicants, owners, directors or officers (and their emergency contacts and recipients of employment benefits) ( Personal Information ).

    We supply this information consistent with the California Consumer Privacy Act of 2018 ( CCPA ).

    Please provide this notice to your emergency contacts and recipients of employment benefits by providing them with the link to this notice.

    We may collect the following categories of Personal Information :

  • A. Identifiers, such as name, contact information, online identifiers and Social Security numbers and other government-issued ID numbers;
  • B. Personal information, as defined in the California customer records law, such as name, contact information, education information, employment history, financial information and medical and medical insurance information;
  • C. Characteristics of protected classifications under California or federal law, such as sex, age, race, religion, national origin, disability, medical conditions and information, citizenship, immigration status, request for leave and marital status;
  • D. Biometric information, such as fingerprints;
  • E. Internet or network activity information, such as browsing history and interactions with our and other websites and systems;
  • F. Geolocation data, such as device location, vehicle location and IP location;
  • G. Audio, electronic, visual, and similar information, such as photographs or audio or video recordings created in connection with our business activities;
  • H. Professional or employment-related information, such as work history, prior employer, information relating to references, details of qualifications, skills and experience, human resources data, and data necessary for benefits and related administration services, such as retirement, health, and other benefit programs, services, and products to which you and your dependents and beneficiaries receive access through us;
  • I. Education information subject to the federal Family Educational Rights and Privacy Act; and

    J. Inferences drawn from any of the Personal Information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.

    We use this Personal Information for the purposes of operating, managing, and maintaining our business, managing our workforce, and accomplishing our business purposes and objectives, including, for example, using Personal Information to :

  • Manage workforce activities and personnel generally, including for recruitment, background screening, performance management, career development, payments administration, employee training, leaves and promotions;
  • Administer hiring, promotion, and discipline;
  • Provide an efficient means for personnel to obtain the contact information of their colleagues so they may contact them;
  • Manage payroll, wages, tax forms and filing, expense reimbursements, and other awards such as stock options, stock grants and bonuses, and provide healthcare, pensions, savings plans and other benefits;
  • Calculate insurance and other employee benefits;
  • Monitor personal investments to comply with SEC insider trading regulations;
  • Notify family members in case of an emergency;
  • Maintain and secure our facilities, equipment, systems, and infrastructure;
  • Undertake quality and safety assurance measures, protect the health and safety of our workforce and others, and conduct risk and security control and monitoring;
  • Determine and monitor compliance with worldwide training and other policies;
  • Conduct research, analytics, and data analysis to assist in planning succession and to ensure business continuity, as well as to design employee retention programs and diversity initiatives;
  • Perform identity verification, accounting, audit, and other internal functions, such as internal investigations;
  • Monitor use of IT infrastructure, internet access, and electronic communication for unauthorized, unlawful, or inappropriate use;
  • Record phone calls for training, quality assurance, and legal compliance purposes;
  • Operate and manage IT and communications systems and facilities, allocate company assets and human resources, and undertake strategic planning and project management;
  • Obtain legal advice and establish, exercise or defend legal rights, and act on collection and discovery requests in the context of litigation, government investigations or regulatory audits or inquiries; and
  • Comply with law, legal process, investigations, internal policies and other requirements such as income tax deductions, monitoring, record-keeping and reporting obligations.
  • Changes to this CCPA Notice

    We may change or update this CCPA Notice from time to time. When we do, we will post the revised CCPA Notice on this web page with a new Last Updated date.

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