Relationship Delivery Manager
Refinitiv
Nottingham, United Kingdom
4d ago

Job Summary

The ideal candidate is one who can proactively serve as a trusted advisor, and function as a key point of contact for TLT Business Unit leaders.

The team will represent the glue between the functional leads and the Office of the CIO process leads. The manager should be knowledgeable of ITIL, resource planning, business analysis, IT management, strategic planning, people management and project management in order to interact across multiple disciplines.

Success of the team will be defined as providing the needed capabilities and processes to the TLT. Managers in this role must be able to communicate clearly, negotiate, listen, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomacy skills.

They work closely with others on intangible issues across organizational and business-entity boundaries. Their knowledge of technology risks and opportunities are shared to improve the efficiency and effectiveness of the company.

Responsibilities :

Focusing on 1-3 partner groups, the manager will :

  • Establish and maintain customer engagement and relationships
  • Be the primary point of engagement between IT business unit leaders and OCIO services
  • Enhance technology operational efficiency, through consistent adoption, utilization and improvement of key processes and process support
  • Lead delivery / support compliance as part of the overall governance strategy
  • Consolidate demand, understand service requirements and value of changes
  • Ensure IT services meet customer expectations
  • Lead service reviews and continuous improvement efforts
  • Deliver technical direction and solutions consistent with global IT strategy
  • Establish, measure, and improve service performance metrics
  • Liaise with IT service management, service delivery, and service operations teams to implement, roll out, and support system and service initiatives and solutions
  • Job Requirements :

  • Experience with managing and influencing solid and dotted line resources
  • Extensive experience in shaping and delivering business change initiatives
  • Strong customer service orientation, leadership and people management skills. Ability to balance a wide variety of priorities
  • IT consulting and professional services experience a plus
  • Strong project management skills including planning, organizing, and prioritizing
  • The ideal candidate will have worked for companies with engineering organizations and will have a track record of handling rapid growth
  • Broad current knowledge of business technology applications, current trends in IT, and experience evaluating / implementing outsourced solutions and service providers.
  • Ability to build and manage IT-to-business relationships; ability to facilitate, communicate, lead, and work with large cross-functional teams.
  • Excellent knowledge on IT solutions, new technologies and understanding of technology trends.
  • Personal Attributes :

  • Must have positive, collaborative, and solution-oriented attitude
  • Will have an achiever personality who strives to resolve issues and roadblocks and meet goals on time.
  • Must be comfortable with ambiguity and fast change with an ability to adapt quickly and easily.
  • Must demonstrate a strong track record of delivering results.
  • Must be an analytical individual who questions why things are done and applies intelligence to resolve issues.
  • Must be a team player with ability to share practices and experiences across the team
  • Will have a strong understanding of the business and business goals and will lead to meet those goals.
  • Will have the background and style that elicits respect in the organization through partnership, technical depth, customer service and results.
  • Must have outstanding inter-personal skills with all levels of the organization.
  • Outstanding business judgment. Be able to quickly gain the confidence and respect of the organization, soliciting their ideas and suggestions.
  • The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change.

    With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content all supported by human expertise.

    At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.

    As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.

    Refinitiv is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

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