Customer Service Team Leader
Trafford Park
2d ago

Contract type : Permanent

Location : Trafford Park (M17)

Following a period of sustained growth AKW part of Kinaxia Group are seeking a Customer Service Team Leader to manage Customer expectations in an efficient manner and oversee all customer related issues.

Working week : Mon - Fri

Job Purpose :

  • To act as the representative of the Customer within the division developing strong and successful relationship
  • Coordinating the day-to-day workload of the Customer Service Team to ensure all enquiries are dealt within agreed timeframes.
  • Planning, coordinating and overseeing office services and related office activities to achieve efficient utilization of available resources.
  • Ensuring all the company processes are followed within Customer Service Team
  • Principal Accountabilities :

  • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
  • Strategizing and monitoring the daily activities of customer service operations.
  • Assisting customer service staff with duties where required.
  • Training staff in areas of customer service and company policies.
  • Investigating and solving customer service complaints.
  • Assisting with the development and implementation of service policies, and explaining these to staff and customers.
  • Maintaining documentation relating to customer service department activities.
  • Performing additional duties where needed.
  • Bi - lingual would be desirable
  • Salary :

  • Competitive to be discussed at interview stage in line with skills and experience
  • In return we offer :
  • Pension.
  • Pension.
  • Loyalty Awards (Recognises employees with 5, 10, 20, 30 and 40 years’ service).
  • Employee Benefits Platform (Includes a Cycle to work scheme and access to a range of offers and discounts).
  • Life Assurance
  • Employee and customer referral schemes.
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