Contract type : Permanent
Location : Trafford Park (M17)
Following a period of sustained growth AKW part of Kinaxia Group are seeking a Customer Service Team Leader to manage Customer expectations in an efficient manner and oversee all customer related issues.
Working week : Mon - Fri
Job Purpose :
To act as the representative of the Customer within the division developing strong and successful relationship
Coordinating the day-to-day workload of the Customer Service Team to ensure all enquiries are dealt within agreed timeframes.
Planning, coordinating and overseeing office services and related office activities to achieve efficient utilization of available resources.
Ensuring all the company processes are followed within Customer Service Team
Principal Accountabilities :
Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
Strategizing and monitoring the daily activities of customer service operations.
Assisting customer service staff with duties where required.
Training staff in areas of customer service and company policies.
Investigating and solving customer service complaints.
Assisting with the development and implementation of service policies, and explaining these to staff and customers.
Maintaining documentation relating to customer service department activities.
Performing additional duties where needed.
Bi - lingual would be desirable
Competitive to be discussed at interview stage in line with skills and experience
In return we offer : Pension.
Loyalty Awards (Recognises employees with 5, 10, 20, 30 and 40 years’ service).
Employee Benefits Platform (Includes a Cycle to work scheme and access to a range of offers and discounts).
Employee and customer referral schemes.