Account Manager
Atalian Servest
Suffolk, GB
4d ago

Overview

Would you be interested to join a leading facilities management company with a reputation for excellence?

Atalian Servest is currently recruiting for an Account Manager to join our passionate and driven team with a UK wide remit on a permanent basis!

Contract : Permanent, Full-Time

Working Hours : Monday to Friday - 08 : 30 to 17 : 30

Your primary responsibilities will include :

  • Fully understand the client's requirements which include the contract, specifications, KPI's and SLA's.
  • Listen and resolve customer concerns, complaints, or requests as part the escalation process. Exceed their expectations and manage in an efficient and timely manner.
  • Stay up to date with all the customer trends and growth on the market.
  • Capturing and co-ordinating of any contract variations and ommunicate out to the business any new centre wins. Include losses / de-mobilisation etc.
  • Identify and manage risks associated with the contract.
  • Identifying opportunities to proactively promote additional works to enhance contractual GP. Capture information and pass to customer relations director for them to liaise with Sales Team.
  • Create and complete contractual MI packs in line with client requirements. Including the production of Monthly branded MI pack inline with contractual dates and requirements.
  • Analysis data and information. Including overview of financial accounts.

  • Capture any changed to contractual requirement via impact assessment form to be inline internal process.
  • Benefits :

  • Paid Holiday.
  • Employee Referral Scheme.
  • Learning and development opportunities.
  • Supportive working culture and future progression opportunities.
  • Mobile, legal, bicycle, breakdown, and retail discounts.
  • Eye test and glasses reimbursement.
  • Cycle 2 work scheme.
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