Guest Services Supervisor
The Splendid Hospitality Group
ibis Styles Heathrow Airport East
4d ago

Guest Service Supervisor - Ibis Styles Heathrow East

This is a multi-skilled position managing both the Front Office and Food and Beverage departments in accordance with the business demands.

You will ensure that with you exemplary attitude, offering a warm and friendly welcome you will contribute towards maintaining a positive atmosphere at work for both the staff and the guests and making sure the image of the hotel is excellent.

What we offer you :

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you’ll have the opportunity to explore the business with various career options.

In addition, on offer :

  • 28 holiday days (pro rata for part time)
  • Automatic enrolment into a workplace pension scheme
  • Heavily discounted hotel stays and food & beverage discounts
  • Amazing high street and lifestyle savings for you and your family
  • Uniform
  • 24 / 7 Employee Assistance Programme for you and your family
  • About us :

    Ibis Styles Heathrow East is looking for a Guest Service Supervisor. This is an excellent opportunity to develop and grow professionally.

    Situated just 3.8 miles from Heathrow Terminal 5 the hotel has 125 bedrooms, meeting room, dinning and car parking, creating a new experience for business and travellers alike.

    Your role in our family :

    Key responsibilities to your role :

  • Be able to fully manage Reception and F&B department.
  • Ensure that the team can deliver high level of service as per Ibis Styles Guest Service Standards.
  • Be able to carry out the Duty Manager in line with Splendid Family guidelines.
  • Training and Developing Team Members as per Ibis Styles services standards.
  • Daily Banking and reconciliation in line with company policy.
  • Ensure Food Safety standards are upheld by the team including the sale and storage of food.
  • Ensure agreed SOP's are followed at all times by the team.
  • Support Management in running the departments.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Ensures that all rotas are done in conjunction with the prepared budget.
  • Play key role to achieve targets.
  • Ensure shift and departmental tasks are carried out in line with all audit requirements and as agreed with Operation Manager.
  • Person Specification

  • You must be friendly, motivated, and passionate about delivering excellent service.
  • Positive attitude and willingness to develop further with the company.
  • Able to work under pressure.
  • Great communication skills.
  • Energetic, passionate and ambitious with an extensive knowledge of Reception operations.
  • Excellent written and spoken English.
  • Excellent personal presentation.
  • Excellent personal organisational and drive to get things right first time.
  • Having flexibility to work diverse shifts, including weekends, early mornings, evenings and overnight shift as and when required.
  • What happens next :

    Does this role suit your skillset? Apply now, this takes seconds, you’ll just need to provide some contact details along with a CV.

    Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid group.

    The Splendid Group is an equal opportunities employer, committed to hiring a diverse workforce and sustaining an inclusive culture.

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