Service Transition Manager
Markel International
London, GB
1d ago

Company Information :

What we look for

Our exceptional and motivated employees are our greatest strength. Our employees provide the highest level of

customer service and help maintain our position as a leader in the global marketplace.

Markel Style

The Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance.

We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.

If you think you have these core attributes we want to hear from you.

Job Summary :

The role of the Service Transition Manager is to successfully manage the activities required to implement or retire IT Services with our customers and ensure that they are effectively transitioned to or from our Operational Support teams, in accordance with our Service Transition policies and procedures.

They will work with the service owners, liaising with operational and change teams, the customers and suppliers to ensure the smooth transition of new or enhanced services from Service Design through to Service Operation and beyond (Continual Service Improvement).

Duties and accountabilities

  • Support the Service Owner in the successful transition of new and enhanced services within a Service Management Framework
  • Create and maintain relationships to ensure services are transitioned to time and cost in line with planned milestones, avoiding financial and reputational impact
  • Ensure the introduction of new or modified services and retirement of existing services are effectively communicated to all key stakeholders.
  • Ensures that services transitioned into production can be operated in a way that is consistent with the service definition, service levels and operational cost model
  • Liaise with the Change team, service management and key service support staff and ensure that policies and processes are reviewed, refined and accepted into service.
  • Support Service Transition and Service documentation & assist in identifying and undertaking improvements to the Service Transition Process
  • Ensure service changes create the expected business value
  • Develop strong working relationships with key stakeholders to ensure transitions of new / changed services are effective and an efficient implementation to a high standard.
  • Skills, knowledge and experience

    The successful candidate will possess :

  • ITIL v3 Foundation certification
  • Relevant experience of the end to end project lifecycle and understanding of where Service Transition aligns to it.
  • Proactive approach and natural ability to work independently as well as collaboratively and seek out resolution to problems where necessary
  • Experience of IT Service Management in an ITIL framework
  • Excellent interpersonal skills including tact and diplomacy and the ability to deal effectively with people at all levels across IT, the business and external parties
  • A commitment to continuous improvement
  • An individual who enjoys working in a challenging environment in which they can develop both personally and professionally in line with corporate objectives;
  • Ability to identify and manage priorities
  • We want to ensure that you have a positive experience applying for a role at Markel and are able to perform at your best.

    If there are any adjustments we can reasonably make to ensure that the process is accessible for you at every stage please telephone us on +44 (0)20 7953 6873 or email .

    Why work for us?

    Diversity and inclusion

    Markel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people’s differences can bring amazing results and fuel innovation.

    We have a portfolio of businesses and product lines that operate around the world.

    Community involvement

    Markel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future.

    Our employees share in this philosophy through volunteering, mentoring and fundraising.

    Commitment to open doors

    Markel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce.

    Challenging management is a component of the Markel Style some of our best ideas start from a conversation between a manager and an employee.

    Entrepreneurial spirit

    As the Markel Style states, we pursue excellence, strive for a better way, and share the success of others. Markel associates proactively seek new business opportunities, bringing further success to Markel.

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