ServiceNow Consultant
Cognizant
London - CLT, London, United Kingdom
3h ago

Excellent Opportunity for ServiceNow Consultant to be part of our Infrastructure Services Practice based at a key client site in London post COVID (will be remote for the time being).

Cognizant Infrastructure Services Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting / Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User Computing, Service Desk, Network Services and Environment Management Services.

Key Responsibilities :

  • ITIL Process consulting and / or implementation
  • ServiceNow Implementation
  • Lead and own ServiceNow technical deliveries
  • Guide, mentor and train team members
  • Create value-adds and accelerators on ServiceNow
  • Define and implement differentiators for ServiceNow development and support projects
  • Ability to define and implement best practices
  • Experience in creating and modifying workflows
  • Design, development and deployment in ServiceNow
  • Documentation and review activities
  • Project Portfolio Management, SDLC, Financial Management, Demand Management, and Service Watch is preferable
  • Good understanding on ServiceNow dedicated and shared instances usage and feasibility
  • Excellent experience in creating customer reports and dashboards
  • Experience in conducting and document due-diligence for customer tools, process and projects
  • Experience on configuration management process definition, modeling and process refinement
  • CMDB and Discovery troubleshooting
  • ServiceNow foundation data management and data modelling
  • LDAP integration
  • Create integration architecture
  • Ability to create templates for foundation data, CMDB etc.
  • Key Skills and Expertise :

  • Experience on following ServiceNow modules Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS
  • Experience on Mobility, Discovery and Orchestration
  • Experience on Java scripting
  • Excellent understanding of ITIL processes
  • Experience in complex data migration
  • Experience in conducting trainings on ServiceNow
  • Excellent experience on complex ServiceNow integrations
  • Experience in creating custom applications
  • Creation of script based assignment and approval rules.
  • Creation of Business Rule, UI Action by using Glide script.
  • Creation of Glide Record object
  • Creation of custom related list.
  • Creation of Access Control List with the help of Scripting.
  • Creation of Script based UI Policy and Client Script.
  • Glide Ajax, Glide Form (g form), Glide User (g user), Glide Record, Glide System, Glide Element, Glide Aggregate
  • Querying the table by using Glide Record
  • Referencing Glide List
  • Debugging script
  • Creating and customizing UI and pages using Jelly
  • Working with complex Log Files.
  • Render forms, lists, UI Pages, and many other things in Service-now.com with the help of Jelly
  • Designing of Macros and Formatters.
  • User Administration
  • Web Service Integration
  • User Interface Level Integration
  • MID Server Integration
  • Integration with tools, applications and systems
  • Mobility and related integration
  • AngularJS, Node.js and Bootstrap
  • Use of Import Sets for data loading from external file or database to the service-now.com
  • Employee Status : Full Time Employee

    Travel : No

    Job Posting : Apr 23 2021

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