Senior Associate, Investment Operations
Dimensional Fund Advisors
3d ago

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Job Description

This role is responsible for daily oversight of fund operations functions with external vendors for middle office functions, including ensuring adherence to Service Level Agreements.

The position also supports the development of business requirements necessary for system enhancements.

Responsibilities : Oversee daily operations with service providers, transfer agents, custodians, fund accountants and internal departments.

Lead the investor onboarding process for new client accounts; provide product and onboarding support together with Legal, Financial Advisor & Institutional Sales teams.

Oversee vendor performance by monitoring KPIs; ensure service provider / Dimensional adheres to all contractual policies, procedures and controls through review of contractual Service Level Agreements.

Provide oversight of daily metrics and reporting deliverables received from service provider; track global issues and trends as they occur across vendors, recommend and implement solutions together with service provider.

Evaluate trade exceptions and complex shareholder issues and track reoccurring trends for management review.

Review daily back / mid office deliverables and analyze for root cause of exceptions; ensure remediation of root cause.

Manage escalated issues from internal & external stakeholders; ensure timely development of operating controls.

Facilitate back or middle office change service requests; determine appropriate action and document / recommend detailed business requirements for the completion of the change service request.

  • Support multi-service lines of business projects that streamline processes and procedures for internal / external back or middle office work flow;
  • work with senior management to implement processes.

    Develop business requirements and gather data for systems enhancements or new features to be integrated from outsourced middle office functions into Dimensional processes.

    Oversee cash reporting and projections to portfolio managers.

    Facilitate periodic updates of operating memorandums; ensure all processes and controls are fully documented.

    Provide support to senior management and Legal during client contract negotiations and prospectus reviews.

    Support reconciliation of back or middle office invoices.

    Serve on organization-wide project committees, representing the Investment Operations perspective.

    Qualifications : A bachelor’s degree is required.

    Focus on finance, business or economics is preferred.

    Minimum of 3-5 years of relevant experience in back office or middle office operations and accounting.

    Past experience with third party vendor management of back office or middle office functions.

    Working knowledge of the financial services industry and mutual funds, including an in-depth understanding of custody, accounting and investment operations work flows and best practices.

    Excellent verbal and written communication skills.

    Strong relationship building skills and an ability to work well in a team environment, both locally and globally.

    Ability to impact and influence others across the organization.

    Strong analytical mindset with an ability to synthesize data Both data analytics skills and process analytics e.g.


    Understanding of EMIR regulatory reporting.

    Detail-oriented and capable of multi-tasking and prioritizing in a fast-paced environment to meet deadlines.

    Ability to work independently to meet project requirements with minimal supervision.

    Proficient in the Microsoft Office suite.

    It is the policy of the Company to provide equal employment opportunity for all applicants and employees.

    The Company does not unlawfully discriminate on the basis of race, color, religion, creed, sex, gender, gender identity, gender expression, national origin, age, disability, genetic information, ancestry, medical condition, marital status, covered veteran status, citizenship status, sexual orientation, or any other protected status.

    This policy applies to all areas of employment including recruitment, hiring, training, job assignment, promotion, compensation, benefits, transfer, discipline, termination, and social and recreational programs.

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