Part Time Sales Assistant, Heathrow T5
Mulberry
London, GB
6d ago

Brief outline of job :

To effectively and consistently provide excellent customer service and maximise sales while maintaining an enjoyable and professional working environment representing the Mulberry brand.

Duties and responsibilities :

Customer Service & Selling

  • Provide every customer with a luxury customer service experience in line with the company’s expectations
  • Consistently strive to overachieve in set KPIs i.e. ATV, UPT, SPH and other set targets as per the needs of the store and business
  • Use product knowledge in different categories to maximise and drive sales
  • Respond to and follow up sales enquiries using appropriate methods and tools
  • Engage, develop and maintain key relationships with the core luxury consumer
  • Operations

  • Maintain stock awareness in all categories in order to maximise selling potential
  • Ensure VM presentation standards meet company requirements and reflect the brand
  • Be aware of and actively support Company procedures to ensure the health and safety of customers and colleagues and the security of stock
  • Ensure housekeeping standards are maintained to a high standard to reflect a luxury brand
  • Assist in the planning and delivery of store events
  • Support the stores shrink plan by following operational best practices and seasonal shrink focus’s
  • Carry out additional duties and to take on extra responsibilities as and when required
  • People / Brand Focus

  • Develop personal skills through training as provided by Mulberry or by an external provider subject to company approval
  • Adhere to all Company Polices and Standards of Procedure
  • Demonstrates and understands the Mulberry values and behaviors
  • An ambassador for the Mulberry brand and exhibits a passion in all aspects of the role
  • Communicates positively about the brand at all times
  • Skills and knowledge :

  • Communication skills
  • Interpersonal Skills
  • Demonstrates initiative
  • Ability to prioritise
  • Ability to follow direction
  • Second language is desirable but not imperative
  • Experience working within a luxury brand or luxury environment preferred
  • Apply
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