Customer Service Ambassador - Japanese speaking
TEN LIFESTYLE GROUP PLC
London, England, United Kingdom
3d ago

Description

  • Do you value exceptional customer service?
  • Do you enjoy working in a fast paced environment?
  • Do you love speaking to customers?
  • Do you speak Japanese fluently?
  • Yes? Read on
  • Working in the front line Customer Service Ambassador team your ultimate purpose is to deliver exceptional customer service to ensure the member has the best experience each time they call.

    You will handle a high volume of calls and need to engage with the member to understand their needs, interests and requirements in order to connect the member with the appropriate department or specialist.

    You will be highly expert and knowledgeable about the full range of services offered by Ten and will use your superb communications skills to speak to members in a way that is beneficial for the member and sustainable for the business.

    Who We Are

    At Ten our goal is simple, to become the most trusted service business in the world.

    We are already the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees.

    We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services.

    We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

    We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers.

    Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

    Will you help take us there?

    Requirements

  • Upbeat and energetic individuals who are passionate about quality customer service
  • Ideally previous experience working in customer service, handling a high volume of calls
  • Ability to multitask
  • Great understanding of exceptional customer service and how this can be achieved
  • Ability to go the extra mile when working on requests
  • Initiative and creativity to best meet the needs of our members
  • Ability to build a relationship and gain the trust of our members
  • Ability to work independently and as part of a team
  • Exceptional verbal and interpersonal skills
  • Ability to work under pressure and to tight deadlines
  • Excellent computer skills
  • Passion for understanding exactly what our members want and delivering this
  • Going above and beyond our members expectations
  • Fluency in Japanese
  • Benefits

    Our people are at the heart of the business and we have a culture of recognition and reward both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role.

    We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

    All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years.

    In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program this is a bonus (although we prefer to refer to this as extra spending money’) that is awarded once these milestones are reached.

    The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals this is the main intention and driving force behind the program.

    We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

    Other benefits that Ten offer, specific to the UK office, range between an employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc), all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location).

    There are also lots of social events throughout the year (including drinks on the last Friday of the month) as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop or Breakfast on Ten .

    We also offer season ticket loans, access to childcare voucher and cycle schemes and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

    We also offer support with English lessons as part of ongoing training, alongside development plans tailored towards your career aspirations.

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