The Assistant Clinical Care Manager supports the Clinical Care Manager and the Patient Care Team. The Assistant Clinical Care Manager assures continuity of care within the team by completing admissions, providing mentoring and complex nursing visits.
Ensure all team members accurately maintain patient records from admission through discharge or transfer to bereavement, within the required time frames.
Supports all patient care services for the team to ensure that services are rendered as integrated components of the interdisciplinary plan of care.
Collaborates with clinical manager, the team physician and the attending physician regarding palliative care measures for pain and symptom management.
Assures complete and accurate data and documentation are available to make timely recertification decisions.
Reviews in collaboration with team all patients who may be considered for discharge with extended prognosis to assure effective discharge planning.
Mentors staff to assure staff competence and performance levels through making field visits, evaluating documentation and providing team-based in-services on Catholic Hospice values, hospice principles and practices and specific team growth needs.
Complete admissions of appropriate patients within team and accurately document admission.
Monitors in collaboration with team manager utilization of resources by every patient to assure cost effective delivery of services.
Assist in development of education and delivery of information to staff.
Provide education on a regular basis to new employees and serve as a mentor to newly hired.
Assures that problems / grievances / service failures experienced by individual patients / families or physicians are addressed with team members, vendors, internal departments and are resolved promptly and satisfactorily in collaboration with team manager.
Monitors clinical records and all team activities to ensure they are accurate, complete and meet required standards in accordance with Joint Commission, Catholic Hospice Policies and Procedures and all regulatory bodies.
Able to identify and assess the physical, psychological, social and spiritual needs of the patient and family and act accordingly.
Actively participate in the care planning process, updating care plans according to the needs of the patient.
Acts as a resource and mentor for staff on clinical issues, documentation, inter-team and intra -team problem solving and appropriate customer service behavior.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Participates in performance improvement activities to respond to service issues and challenges and participates in the Performance Improvement Committee.
Communicates with patients / families and their attending physicians when patient is considering revocation to seek satisfactory solutions to avoid unnecessary revocation.
Regularly visits nursing homes and hospitals to assure care plan integration, customer satisfaction and to discuss criteria for determining appropriateness.
Participate in team meeting, assuring interdisciplinary input into the update and revision of the plan of care in concert with the changing needs and expectations of the patient and family.
Ability to analyze information on all active patients and determine eligibility and decide if appropriate criteria are met.
Monitors the type and level of team services provided (staffing, medications, DME, level of care changes) to assure they are appropriate and responsive to patient / family needs and expectations.
Performs substantive chart reviews to assure there is evidence that quality care is being delivered.
Attends in-services, educational seminars and workshops.
Maintain your required licenses, certifications and mandatory skill updates.
Comply with all policies, local, state and federal laws and regulations.
Provide other duties of healthcare team member
Perform other duties as assigned
May serve as an interim department leader depending on need
Must be able to lift and / or move up to 50 pounds and push / pull up to 250+ pounds, walk, climb stair or ladders, stand on feet for extended periods of time, etc.
The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee.
Other duties, responsibilities and activities may change or be assigned at any time.
CHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Knowledge & Experience Requirements
Clear and Active Registered Nurse license to practice in the state of Florida.
1-3 years of experience in a Health Care Facility. Hospice experience preferred.
1-2 years of experience as a supervisor or manager preferred.
Knowledge of hospice levels of care, Medicare and Medicaid Hospice Benefits by providing appropriate documentation when the need arises.
Must have knowledge of computer office / clinical software.
Must be able to read, write and understand the English language.