Client Account Support Senior Analyst Onsite Client Service Partner for MiamiDade County Public Schools Moen
cigna
United Kindom
6d ago

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Cigna Onsite Client Service Partner for Miami-Dade County Public Schools - Band 3

The selected candidate will be expected to work at the clients site Monday thru Friday - 8 hour days.

Client Address : Miami-Dade County Public Schools -

1501 Northeast 2nd Avenue, Suite 335

Miami, Florida 33132

Professional Insurance Industry experience is required

RESPONSIBILITIES :

  • Responsible for responding to customer inquiries, solving problems, and ensuring client satisfaction with products and service.
  • Coordinates with Client Service Executive(CSE) and / or Client Manager to ensure needs are met and potential problems are averted.
  • Conducts on-site presentations for new hire, active and retiree open enrollment, benefits fair to existing and prospective customers to educate and inform of plan offerings.
  • Engage and provide employee communication / health / wellness strategies to customers regarding their purchased product and services.
  • Handle, refer, or delegate complex question, issues, and problems to appropriate Cigna resources.
  • Refer client service issues, administrative functions, eligibility / claim issues, billing questions and installation matters to appropriate service organization representatives
  • Partner with Client Manager and Client Service Executive to proactively educate and provide recommendations to customers regarding procedural, legislative and other changes affecting them.
  • Maintain knowledge and expertise in all products, programs, services and enrollment activity. Effectively articulates and demonstrates CIGNA's capabilities and tools in the marketplace.
  • QUALIFICATIONS :

  • Proficient knowledge (min 3-5 years) in health care / managed care business and knowledge of administrative operations
  • Professional Insurance Industry experience is required
  • Bachelor’s degree highly preferred
  • Successful track record and / or possesses clear aptitude as a leader
  • Ability to manage through systems and influence direct and matrix partners to deliver
  • Exceptional relationship-building skills
  • Strong presentation skills
  • Demonstrated planning / organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work
  • Demonstrated ability to develop strong working relationships with matrix partners in the organization; ability to leverage matrix resources to drive deliverables
  • Previous account management / onsite service rep experience highly preferred
  • Bilingual in Spanish (verbal and written) not required but would be a plus
  • Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status.

    If you require an accommodation based on your physical or mental disability please email : SeeYourself cigna.com. Do not email SeeYourself cigna.

    com for an update on your application or to provide your resume as you will not receive a response.

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