Capability Requirements Professional – SME & CPS
Newcastle Upon Tyne, United Kingdom
4d ago

BT has invested in a number of industry leading sales tools & systems to enable sales productivity through efficient and effective selling activities.

The vision of the sales tools & systems team is to provide the strategy and governance for Enterprise sales tools & systems (including data within the sales tools & systems), enabling sales to sell efficiently & effectively.

This is achieved through performing the capture, identification, design & delivery management, optimization, and governance of process capabilities (and data) within sales tools & systems categorized as systems of record, systems of engagement, and systems of intelligence (analysis & insight).

Sales tools & systems include salesforce, CPQ, UKB / Agent Desktop, Partner Gateway, etc.

The purpose of this role is to enable sales to sell product propositions efficiently and effectively through process capabilities designed, developed, and deployed within sales tools & systems.

You will be leading the capture, identification and mapping of lead-to-order process capabilities for new, modify, and resign journeys of product propositions within sales tools & systems for Enterprise channels.

You'll have the following responsibilities

  • The role is the day-to-day point of contact for the Sales Channel teams, Marketing teams, Product / Proposition teams, and Commercial & Trading teams, and SX / CX teams to capture new and enhancement process requirements within sales tools & systems.
  • The role provides lead-to-order process requirement input and validation into functional / technical design teams.
  • Liaises with Deployment & In-life Operations professionals to ensure trading reliability for sales users.
  • Ensures consistency of lead-to-order process capabilities across channels and lines of business.
  • Is custodian of lead-to-order process capabilities within sales tools & systems on behalf of the Sales Channels.
  • Working closely with sales tools & systems work-streams (requirements, design, optimization & innovation, deployment & in-life operations).
  • You'll have the following skills & experience

  • Partners with the business and other organisations to develop understanding of new technologies and they're use.
  • Uses collaborative or agile test and learn approaches, contributing to projects and programmes as a subject matter expert or content owner.
  • Offering expert advice on L2O processes, end user experience and system processes ensuring excellent rapport with key stakeholders as a trusted advisor.
  • Delivers best in class process RCA analysis that provides clear insight and recommendations to support strategic sales tools ambitions ensuring improvements that enable sales to sell.
  • Knowledge of Enterprise sales channels and the tools & systems which enable sales to sell efficiently and effectively (e.
  • g. salesforce, CPQ, UKB / Agent Desktop, Partner Gateway etc).

  • Ability to cut through technical jargon and complex processes to bring real clarity and focus to key stakeholders ensuring decisions & recommendations are well informed and timely, to protect the business’ outcomes.
  • Knowledge of lead-to-order process journey’s and capabilities across New / Provide, Modify, Renewal.
  • Knowledge of BT / Telco product families (Mobile, Voice, and Access / Connectivity) and the product propositions.
  • Benefits

  • Competitive salary
  • 25 days annual leave (plus bank holidays)
  • 10% on target bonus
  • Pension scheme
  • Shares Plan
  • Flexible benefits : cycle to work, childcare vouchers, healthcare, etc.
  • Discounted BT products
  • LI-SM2

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