We are looking for a Customer Account Manager to join our growing and thriving team. In this position, you will be responsible for a segment of Avalara's EMEA customer portfolio and manage all retention, renewal, customer satisfaction, upgrade and add-on sales activities, with a specific focus on maximising customer lifetime value.
The best people for this job have a high sense of urgency to deliver results, are ready to own outcomes, possess superb planning and time management skills, and can empathise with customer needs while delivering high value to them in every interaction.
Experience with business accounting concepts, ideally encompassing indirect taxes such as VAT or Sales Tax, is a strong plus.
You will enjoy working with external customers, and internally across departments within Avalara (including New Business Sales, Support, Professional Services, Marketing, and Finance) to resolve issues and explore opportunities.
accountable for client renewal and retention results
We’re building cloud-based tax compliance solutions to handle every transaction in the world.
Imagine every transaction you make every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, meal kit, or streamed song, every sensor-to-sensor ping.
Nearly every time you make a purchase, physical or digital, there’s an accompanying unique and nuanced tax compliance calculation.
The logic behind calculating taxes the rules, rates, and boundaries is a global, layered, three-dimensional mess of complexity, with compliance dictated by governments and applied by every business, every day.
Avalara works with businesses of all sizes, all over the world from corner stores to gigantic global retailers to calculate tax accurately and automatically, at speeds measured in milliseconds.
That’s a massive technical challenge, in terms of scale, reliability, and complexity, and we do it better than anyone. That’s why we’re growing fast.
Headquartered in Seattle, Avalara has offices across the U.S. and around the world, in Belgium, Brazil, Canada, India, and the U.K.
Avalara is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, colour, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.
Avalara is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities.
Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can follow this process outlined when applying for a position : Please provide your name and contact information to our recruitment team at recruitmentEMEA avalara.com