Client Support Advisor
Radius Payment Solutions
Lewes
6d ago

Customer Operations Assistant Full time Lewes Role overview

Position : Customer Operations Assistant

Location : Lewes, East Sussex, BN7 2AD

Working Hours : Monday to Friday, 9am 5 : 30pm (37.5 hours)

Radius Payment Solutions are a leading Global Fleet Management Company who offer a wide range of products and solutions to the fleet and logistics market in the Fuel, Telematics, Telecoms and Insurance industries.

Our products include Fuel Cards, Vehicle Tracking Devices, Dash Cams and Phone Tariffs. We are a successful growing global company with offices across 15 countries.

Radius Connect are the Telecoms division of Radius and have been built on the acquisition of Adam Phones, Pure Telecom, Trinity Maxwell and Connect, all award-winning businesses built on high performance mobile and fixed line connectivity solutions for clients across the globe.

What will you be doing as a Customer Operations Assistant?

  • Based in our Lewes office, this varied role will include the following responsibilities :
  • Provisioning and delivery of customer orders for Fixed Line, Broadband & IP Phone Systems
  • Project management of customer orders, including providing detailed updates to customers via telephone and email
  • Ensuring all orders are kept fully updated with accurate notes on our CRM system
  • Accurate and timely processing of customer orders in line with our own SLAs and customer requirements
  • Efficiently monitor and self-manage work flows internally and with third parties
  • Liaise with carriers, networks and suppliers to ensure any delays or issues are quickly identified and resolved
  • What experience / skills are we looking for?

  • Excellent customer service and communication skills
  • Good organisation and ability to multi task
  • Excellent project management skills
  • A team player & can do attitude
  • Strong attention to detail and consistent accuracy
  • Good knowledge of Microsoft Office Products
  • An ability to demonstrate initiative in problem solving
  • Good standard of literacy in written English
  • What benefits do we offer?

  • Excellent training and coaching;
  • Friendly & supportive team working environment that encourages opportunities for self-development;
  • Fantastic opportunities for ongoing development and progression;
  • Annual salary review and achievable commission scheme / bonus scheme;
  • 20 days holiday plus bank holidays;
  • Pension;
  • Local and online discounts including discounted restaurants, travel, entertainment tickets with BenefitHub;
  • Employee Fuel Card (after one year);
  • Employee Referral Programme;
  • Cycle to work scheme.
  • Why choose Radius?

  • 24th in UK Top Track 100 company;
  • Rapidly expanding global company with an entrepreneurial mindset;
  • Internal talent development programme;
  • Secondment opportunities to work in our international offices;
  • Innovative, technology driven culture.
  • If you would like any further information about this role, please contact Richard on +441270 667789

    Radius Payment Solutions has an in-house recruitment team who are dedicated to sourcing candidates directly and as such we do not accept speculative CV's from agencies.

    We do have a preferred list of suppliers who we ask to support us on roles where necessary. We do not pay agency fees where speculative and unsolicited CV's are submitted to the business, whether that is to hiring managers or to the Recruitment Team.

    The only way we accept CV's is through our recruitment portal under instruction from the Radius Payment Solutions Recruitment Team.

    Provisioning / telecoms / telecommunications / Broadband / Operations

    Department Customer Service & Operations Contract type Permanent Hours Monday to Friday Salary Competitive Share this job Linkedin Twitter Facebook Powered by Click here for cookies!

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