Senior Customer Quality Specialist
Johnson Matthey
Royston UK, GB
4d ago

Vacancy : Senior Customer Quality Specialist

Job Family Quality.

Johnson Matthey, a FTSE 100 company, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology.

With operations in over 30 countries, we employ more than 13,000 people and use science to make the world cleaner and healthier.

Over the past two centuries we have built our reputation and place as a global leader through quality, integrity, and innovation.

Today, more than 93% of the group's sales come from products and services which provide sustainability benefits through the positive impact they have on the environment, resource efficiency and human health, but that’s not enough.

We have ambitious plans for growth and need talented individuals to help shape and lead us into our next century.

We are currently recruiting for a Senior Customer Quality Specialist to join our Regional Quality team in Royston. The successful candidate will be responsible for ensuring that new products are introduced into any required manufacturing location efficiently, ensuring that all relevant customer and JM requirements are met.

Our Regional Customer Quality department ensures that our customers’ requirements and specifications are communicated and implemented across our manufacturing and testing sites.

We undertake projects initiated both internally and by our customers and assist with problem resolution on a site, region, or global basis.

Working in a fast-paced environment you will establish close contacts with our Sales, Technology and Plant teams across the globe to improve our focus on internal quality and the customers’ requirements.

Key responsibilities

Manage the Quality Planning aspects of the introduction of new products from the development phases through to series production in line with customer requirements

Manage and lead departmental and specific customer support projects as agreed with the Customer Quality Manager

Write the Specification Standards and Sampling Plans for customers

Provide support to the Technology, Operations, Quality and Sales departments

Support and train Customer Quality staff in the use of database systems and other general processes

Prepare specification proposal presentations where appropriate

Keep Account Managers informed of customer enquiries and the status of work in progress

Coordinate the collation of project data, perform data analysis and summarise in report or presentation format as appropriate

Are you the ideal candidate?

You will have

A degree or equivalent in a scientific discipline

Broad knowledge of emission control catalyst products, manufacturing processes and analytical methods

Demonstrable experience in working in a technology or quality environment

High attention to detail, as well as excellent organisational skills

Excellent communication skills with the ability to communicate effectively with diverse audiences

Proven experience of working with financial or numerical data

Strong problem-solving skills with a methodical approach

Demonstrable IT skills using relevant software packages such as Microsoft Office

Experience of using technical software packages such as Minitab is desirable

How to apply

Internal applicants should advise their line manager before applying. If you have the necessary skills and experience to join our team, please apply online.

Closing date for applications 22

September 2019

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

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