Global Product Consultant
Hungerford, Engl, GB
5d ago

Accelerate Your Career

Drive global technology

We’re a global market leader in providing software and digital marketing solutions to the automotive industry. We’re innovating the way that automotive dealerships drive their customers’ car-buying experience from the moment they run a search online all the way through to bringing their car back in for a service.

Join us and be a part of the evolution.

We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organisation where every person matters.

You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.

What will you be doing?

The Global Product Consultant has three main responsibilities :

  • Engaging with local market project managers and consultants to ensure is the product is deployed and configured within a customer’s environment in the shortest time period possible.
  • Presenting the product in the best possible manner, through product demonstration to qualified prospects and customers who are in the sales cycle.
  • Being the first point of contact within the Product team for Support & Consultancy for customer identified issues or questions, investigating and validating before engaging with R&D.
  • Key Duties & Responsibilities

  • Engaging with local market project managers and consultants to accelerate deployment and configuration of the product based on the local markets consultants / customers needs
  • Taking on product configuration & mapping tasks
  • Educating customers on the use of the products data cubes
  • Articulate the company’s technology and product portfolio, in order to understand customer technical and business requirements (explicit and non-explicit) demonstrating how the product can address their needs
  • Work with Product Management to feedback on issues with current product offerings and provide input around new products.
  • Construct and deliver training (knowledge transfer / product functionality) that ensures that the Sales, Consultancy & Support teams understand the product to the required level within the local market
  • Develop a strong network with stakeholders to help implement best practice solutions & ensure appropriate and efficient use of resources.
  • Flight to site product expert to investigate issues on behalf of the product team
  • Monitoring the Product’s Support Request queue and managing responses in a timely manor
  • Be available (with notice) to flight to any global market to engage in sales, deployment, training or support needs
  • Experience

  • Must come from a relevant Services / ICT background and have a proven track record of involvement in architecting, deploying and investigating issues for software products
  • Must be very strongly process-driven with a track record of successfully handling change and the ability to work under pressure.
  • Commercially aware with very strong analytical skills.
  • Knowledge of the Automotive industry including Rev8 and Drive is essential
  • Knowledge of Data Visibility, Reporting or Business Intelligence products is desirable but not essential
  • Ability to advise, persuade and influence people in a professional and effective manner
  • Must be able to plan and deliver multiple tasks simultaneously and to effectively organise workload.
  • Must demonstrate outstanding verbal and written communication skills.
  • Open for challenges and striving for continuous improvement, motivating and engaged
  • A team player who is influential and builds good working relationships across all functions.
  • Flexibility, integrity and problem-solving skills are a pre-requisite to be successful in this role
  • Willing to travel to any global market with notice.
  • Why a career with CDK Global?

    We demand diversity . Our people may be spread across countries, continents and cultures, but we’re united by a passion and enthusiasm to drive our business forward.

    This means no matter where you work you’ll feel like part of our global team. Diverse backgrounds, ideas and experiences are the only way to deliver world-class service to our customers.

    Our differences are our strengths

    Your benefits. To help us attract and retain the best, we pay people according to performance, not length of service. We will also help you grow your career, not only through focused investment in learning and development but also by enabling you to explore the exciting opportunities our global market has to offer.

    The perfect opportunity awaits. Start your career with CDK Global.

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