Provides cost effective business systems and applications analysis in support of the development and implementation of business applications.
Includes evaluation, analysis, documentation of requirements, translation into proper system requirement specifications and configuration.
Formulates and defines systems scope and objectives based on both end-user needs and a thorough understanding of business systems, applications and industry requirements.
Operates as a liaison between technical personnel and the appropriate end-user department. Evaluates and translates end user needs and problems to technical associates and / or vendors where appropriate.
Understands the business implications of technical solutions, and assists in defining and documenting the technology solutions to support any future business needs.
Teaches end users new technology and enhancements using all appropriate communication tools as well as providing support for existing system.
Builds and maintains strong relationships with business partners and acts as a liaison between information services teams and the business stakeholders
Deliver agreed project milestones and service level agreements
Work closely with all parts of Global IT & external vendors to deliver agreed projects & activities
Supports gathering high-level business requirements and deﬁning scope during initial discovery by conducting meetings / interviews, and participating in large group / cross-
functional sessions with partners
Maintains up-to-date awareness of the current and future directions of the industry and associated technologies.
Combines a general knowledge of multiple technology areas with knowledge of the targeted business function to deﬁne and document the business requirements
Maintains knowledge of multiple business functions and initiatives to identify where conﬂicts / synergies exist between technologies and business functions
Hands on approach in solving issues and incidents providing some first line support for key applications such as Navision.
Support the users in installations, knowledge transfer, instructions, training and testing.
Participate in the 24 / 7 support team
Knowledge of basic principles, methods, technologies and practices of a professional / technical field.
Apply a basic understanding of the underlying principles of a professional discipline -typically obtained through formal study.
Knowledge of appropriate international standards and regulations
General knowledge of procedures and activities within own work area.
Ability to relate actual day-to-day work to business priorities.
Focused on learning the key aspects and duties of the job being performed.
Security and monitoring business understanding desired but not mandatory.
Applies research, information gathering and analytical skills.
Selects appropriate alternatives from defined options.
Collects required documentation; verifies conformance of documents with standards.
Assesses accuracy of detailed information.
Tracks, maintains and produces regular and ad hoc reports.
Handles detailed, structured problems.
Identifies roadblocks to task completion and effectively brings them to management for resolution.
Generally uses existing procedures to resolve standard problems.
Works on assignments where judgment is required a majority of the time.
Works under general direction, seeks assistance as needed.
Completes work in accordance with accepted practices within field.
Establishes approaches for completing assignments.
Independently gathers information.
Adjusts to multiple demands and shifting priorities; accepts responsibility for results of actions.
Works with team to support achievement of project milestones and deliver on internal and / or external commitments.
When assigned to a customer team, supports small project teams or specific components of a customer engagement.
Demonstrates interpersonal skills required to successfully work in an international team environment and communicates effectively across a variety of stakeholder groups
Contributes to own team / closely related teams through quality and accuracy of own output.
Understands how work area performance impacts results.
Builds productive internal relationships.
Collaborates with others to achieve objectives and ensure information flow.
Conveys information in a concise and professional manner.
Asks effective questions and solicits feedback to understand needs.
Anticipates future needs based on past transactions.
Skills & Experience
5 to 7 years’ experience in IT service delivery, project / stakeholder management, direct business engagement within multiple technology domains including ERP, CRM, Mobility and Infrastructure of particular note is SAP MM (Procurement & Inventory)
Experience in managing change initiatives.
Bachelor’s degree in computer science, management information systems, or a related field.