Castle Hotel Windsor - MGallery Hotel Collection
Berkshire, South East (England), United Kingdom
5d ago

Job Level

Job Fixed-term contract : No Status Full Time Anticipated Start Date 01-09-2019


Level of Education Secondary professional education Areas of study Hospitality Professional experiences 1 to 2 years Languages essential English

Essential and optional requirements

Passionate about delivering customer engagement and satisfaction by establishing a warm and personalised relationship

Possess a positive, can-do attitude with the ability to self-motivate.

Excellent oral and written communication skills.

Knowledge of local businesses, entertainment venues and travel options.

Strong organizational skills and can organize their time effectively

Full, clean driving licence

Key tasks

The Concierge will be responsible for assisting and developing a Lifestyle experience by providing the highest level of customer service to all customers.

Driving a strong customer service focus.

Will assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events and directions.

Will respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices


Our commitment is to give all MGallery employees the opportunity to live the passionate experience of becoming talented and considered Actors and Directors.

In this way, each and everyone can gain fulfillment, benefit from other hotels best practices and become a talented professional in a franchised and managed high-end hotel network.

To give employees the passionate experience of becoming talented & considered Actors and Directors through which they gain fulfilment as well as learning an high end trade in a hotel network composed above all of franchised and managed hotels.

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