Head of Operations
Odgers Berndtson
London, England, UK
23h ago

About the role

Head of Operations Odgers Berndtson Executive Search

The business is looking to hire a Head of Operations to develop and lead a team supporting our Executive Search business.

Reporting to the COO, the aim is to develop a market-leading capability and team, providing best in class support to the teams winning and delivering our work.

Driving improvement is at the heart of this role, as we are constantly looking to develop our service and processes to maintain our position as a leading global search firm.

You will be expected to build and lead a team delivering to the highest standards, understanding and drawing on good practice from wider professional services and beyond.

You will be expected to develop a sophisticated understanding of our core business and how it can be supported in line with the firm’s strategy and commercial context.

A major focus of the role will be the management and evolution of Odgers Berndtson Intelligent Search (OBIS), the firm’s new core digital platform built on the SalesForce ecosystem.

As Product Manager for this exciting capability, you will lead the direction of this capability on behalf of its business users.


  • Build and lead a best-in-class operational capability to support the changing needs of the UK business to deliver for clients, candidates, and colleagues
  • Work closely with key business stakeholders, including the executive team, to understand the business goals and strategies and priorities best use of resources
  • Continually review best practices, processes and policies in our operations to drive the highest quality standards
  • As Product Manager of OBIS, to chair the Product Design Team and act as the leading interface between business users and the technology teams.
  • Working with key stakeholders, assess and prioritise possible changes and improvements to OBIS to inform and update the product roadmap
  • Oversee a learning and development programme enabling users to harness technology to help them succeed
  • Work closely with international stakeholders to enable the firm to work more consistently on a global basis and deliver better for clients and candidates
  • Drive the conception, implementation and adoption of new capabilities which add value to our core business
  • About you

  • You wont necessarily have worked within an Executive search environment, but may come from a professional services or management consultancy background.
  • Experience delivering systems process and change, ideally through digital platforms, is critical.
  • About us

    Odgers Berndtson is one of the world’s largest Global Executive Search firms. Our reputation for excellence and integrity has been established over 50 years and we are a company driven by our clients, not outside shareholders.

    Our organisation acts as trusted advisors to our clients and candidates and to engage the very best talent for the most influential roles across a wide variety of industries.

    The service we deliver is creative, insightful and most importantly, in partnership; whilst being a global organisation, we pride ourselves on maintaining personable relationships.

    At Odgers Berndtson, we are proud of a modern, diverse, meritocratic and collaborative environment where you will find support, training and career development with colleagues striving for excellence in all they do.

    We operate out of a City of London head office, with regional offices around the UK and 58 offices worldwide, across 29 countries.

    We have over 250 partners specialising in over 50 sectors and have over 50 years’ experience. For full details of our organisation please visit www.odgersberndtson.com

    Our commitment to Inclusion & Diversity

    Odgers Berndtson is committed to continually improving the diversity of our workforce through the attraction, retention and development of a diverse range of talented people.

    We want people to be comfortable bringing their whole self to work and recognise that inclusion brings further opportunities for innovation and creativity.

    We welcome all new employees to get involved by joining one of our Allies groups or simply being part of one of our many initiatives to help us promote Inclusion in our business.

    Our Inclusion & Diversity agenda is driven by our I&D Council and our Allies Programmes and we celebrate our diversity each year with our Unlimited Festival’.

    To read more about our Inclusion & Diversity agenda and our 2020 report, please click here

    Odgers Berndtson is proud to be a Disability Confident Employer

    Whats on offer?

    A highly competitive base salary is supplemented by a benefits package and bonus

  • 25 days Annual leave + 3 gift days for the Christmas closure + bank holidays
  • Private Medical Insurance with Bupa and cash plan with Simply Health
  • Group Company Pension
  • Season Ticket Loan
  • Give As You Earn
  • Group Income Protection
  • Group Life Assurance
  • Employee Assistance Programme
  • Wellbeing Programmes
  • Volunteering Day
  • Mentoring and Buddy Schemes
  • On-boarding, induction training and ongoing professional development
  • Corporate member discounts and benefits available through Bupa and Simply Health including Gyms Discounts
  • Corporate Social Responsibility

    We take Charity seriously but like to have fun too. Our CSR team are always thinking up new events and activities to get involved in and raise funds for our chosen charity Leonard Cheshire.

    We are passionate about giving back and in fact won AESC's Commitment to the Community Award 2018 in recognition of excellence in executive search and our commitment to community and charitable causes.

    We have a variety of social clubs to suit everyone such as the Odgers choir, the book club or one of the many sports clubs.

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