Housekeeping Head Porter
Fairmont Hotels & Resorts
London, United Kingdom
6d ago

Summary of Responsibilities :

Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following :

  • To help with the training, development and management of all Housekeeping Floor Porters. (interviewing, risk assessments, one to one conversations, disciplinary, annual reviews, etc)
  • Also to help to reduce expenses by shampooing carpets and upholstered furniture, repairing and maintaining the hoovers
  • To ensure that all Housekeeping Porters perform their duties in a professional manner an according to brand standards.
  • This role requires a considerable physical stamina, self-discipline, and time management skills. A critical attention to detail is extremely important.
  • The role is very hands-on, requiring a great deal of physical activity.

  • Carry out, Control, follow and update a schedule for the carpet shampoo, furniture upholstery shampoo and curtains in the rooms
  • Carry out, organize, follow up and update a schedule for the corridor shampoo carpet
  • Provide professional courtesies to guests (i.e. : assistance with luggage, directions, room location, restaurant hours, etc).
  • Organizing and taking part on the Stripping and stocking guest rooms and storage rooms. (Junkets)
  • Responsible for the maintenance of the hoovers. Responsible of ordering the missing, broken parts of the hoovers and deal with the hoover supplier
  • Organizing and taking part on the linen and guest amenities stock takes
  • Monthly visits to the linen storage to carry on inventories and reorganizing the storage
  • Responsible of the health and safety records for the House Porters
  • Responsible of organizing the weekly Rota for the House Porters under the supervision of the direct Manager (administrative duties)
  • Oversees, common areas, and storage areas clean and safe at all times.
  • Perform all other duties as required.
  • Qualifications :

  • Previous Housekeeping experience an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively as part of a team with minimum supervision
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Physical Aspects of Position (include but are not limited to) :

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30 lbs
  • Frequent kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Visa Requirements : Must be legally eligible to work in the UK. The hotel is unable to assist candidates in obtaining UK work authorization.

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