Urgent Care Receptionist (Summer Temp)
Cape Cod Healthcare
Harwich
1d ago

Purpose of Position

To provide clerical / secretarial and customer service support to the Urgent Care Center.

Description

  • Provide secretarial / clerical coverage in an efficient, timely and professional manner.
  • Review payment policies and collect copay at time of service.
  • Greet patients and obtain demographic and insurance information and register patient into system. Answer telephone in less than four rings, direct calls to appropriate persons and take accurate messages.
  • Obtain legally acceptable general consents to bill third parties. Secure copies of valid insurance cards and photo identification cards.

    Open and distribute mail . Fax prescriptions to pharmacy for patients as needed.

  • Refer to Medical Records any patients, outside agencies and physicians looking to obtain copies of medical records.
  • Assist physician in contacting CCHC on call providers or a patient’s primary care physician.
  • Maintain patient records including the retrieval of patient charts to file correspondence, reports, test results, etc.
  • Pull charts for telephone messages as needed. Scan documents into patients’ charts as needed. Refer to billing those patients unable to pay and / or have questions regarding billing.

  • Distribute charts to secretary, nurse or physician as needed.
  • Performs all responsibilities / duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served.
  • Ensure accurate maintenance of administrative records and work / communicate cooperatively with co-workers, patients, visitors and other personnel within and outside the practice.
  • Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities / duties are met during absences or increased patient volumes.
  • Perform other essential work related duties as requested / directed.
  • Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES : compassion, accountability, respect, excellence and service.

    Qualifications

  • Experience in an office setting with at least 1 year experience.
  • Medical Terminology knowledge preferred.
  • Strong communication and interpersonal skills required.
  • Experience of current office technology, proficient in computer office application.
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