Accountable for Vodafone Networks Incident & Problem Management central ticketing platform engineering activities. Design, delivey and evolution of the system built on BMC Remedy Helix.
Supports vision and strategy for Zero touch Operarsions and relevant contribution to cross domain projects and programs.
Evangelist for golden rules of systemamic reuse, standard tools, always on and security by design.
Key accountabilities and decision ownership :
Analyses and evaluates the business requirements in accordance with the Demand Management Process and translates into them into Solution Designs.
Manages the entire project lifecycle , coordinates suppliers during the design, development and implementation phase.
Accountable for effective Release Management
Discover opportunities for simplification, cost savings and product evolution.
Core competencies, knowledge and experience :
BMC Remedy knowledge as architect, integrator or delivery manager
ITIL, eTOM and network operations process management expertise
Network and OSS experience. TMForum api standars overall knowledge.
Solid organizational multicultural skills including attention to detail and multitasking skills
Must have technical / professional qualifications :
Bachelor’s Degree in appropriate field of study or equivalent work experience
Previous working experience as Remedy / Helix or similar ticketing product Product Owner for 3 years
Project Management Professional (PMP) / PRINCE II certification is a plus
Good knowledge of innovative technologies like Artificial Intelligence & Machine Learning.
Good knowledge of Agile working methods (i.e. Scrum).
Telco OSS / BSS Technical background or relevant experience on the sector