Service Manager (Brighton, UK)
Brighton, UK
1d ago

Require ments

We’re look ing for a Cus tomer Ser vice Spe cial ist (inter nal ly known as Ser vice Man ag er’) to join our Ser vice team.

You must be able to work flex i bly between 08 : 00am and 06 : 00pm Mon day Fri day.

You will be work ing with your team to pro vide cus tomer ser vice to our B2B client base.

Your respon si bil i ties will include :

  • Tick et and phone support
  • Deliv er ing client requests using inter nal tools and GTM
  • Bug val i da tion and triaging
  • Answer ing prod uct questions
  • Gen er al sys tems maintenance
  • Help ing to main tain our Help Cen tre content
  • Who You Are :

  • Fast learn er
  • Proven track record of in-depth prod uct knowledge
  • Expe ri ence in cus tomer ser vice for soft ware products
  • Excel lent writ ten and ver bal com mu ni ca tion skills and a nat ur al peo ple person
  • Proac tive prob lem solver
  • Evi dence of good pri ori ti sa tion and organ i sa tion al skills
  • Good fun da men tal under stand ing of soft ware architecture.
  • Skills We’re Look ing For

    Ide al but not necessary :

  • Expe ri ence in SaaS sup port role, prefer ably B2B
  • Expe ri ence in GA and GTM
  • You’re an empa thet ic, sup port ive team mem ber who is enthu si as tic about per son al growth and learn ing the ins and outs of the prod ucts you sup port.

    You are pas sion ate about pro vid ing great cus tomer ser vice to bring suc cess to our client’s businesses.

    You will already have achieved big things whether you have a degree or not and you’ll be look ing to start the next chap ter in your career with in a grow ing, glob al com pa ny.

    You are cre ative, con sis tent and dynam ic as well as inspir ing, sup port ive and a great communicator.

    Ben e fits

    What It’s Like to Work at Madgex :

    At Madgex, we are a com mu ni ty. We’re a friend ly bunch with pas sion, ambi tion and we thrive on team work, learn ing & devel op ment and our reg u lar social gatherings.

    Our Val ues

    Smart we’re intel li gent, inno v a tive, prob lem solvers

    Col lab o ra tive with cus tomers and with each other

    Bold we chal lenge, we’re brave, we think big and we’re thought leaders

    Ben e fits

    At Madgex, we are a com mu ni ty. We’re a friend ly bunch with pas sion, ambi tion and we thrive on team work, learn ing & devel op ment and our reg u lar social gath er ings.

    As an equal ly impor tant mem ber of our team you will be reward ed with :

  • A salary of up to £28,000 per annum , reviewed annually
  • 25 days hol i day, increas ing each year you work with us
  • Enhanced family / partner friend ly poli cies we want to sup port you in those big life moments
  • Gen uine com mit ment to your health and well-being, includ ing Health Cash Plan, Perk box, Cycle to Work scheme and a whole host of activ i ties and approach es from week ly Yoga to quar ter ly mas sages organ ised by our ded i cat ed Health & Hap pi ness team
  • Team socials we’ve had every thing from BBQs and boot camps to beer and our annu al birth day bash
  • We’re com mit ted to your per son al career growth and we’ll pro vide you with learn ing and devel op ment resources
  • A ded i cat ed Bud dy in your first week along side a full induc tion sched ule, giv ing you the chance to meet the whole Madgex family.
  • Send us your CV along with a cov er ing let ter telling us about you, your career, your ambi tions and why you think you’d be a great fit with in our team.

    We can’t wait to hear from you and invite you into the Madgex team.

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