Senior Insight Analyst
London, UK
6d ago

Who are we?

We're loyalty pioneers, creating the world's most rewarding experiences.

We enable people to enjoy incredible experiences by collecting and redeeming the iconic Avios currency.

We're a place of high performance with heart, where the capable and curious help power forward a growth story that's providing rewarding experiences to millions.

We want to reward the world.

What are we famous for?

We unlock the power of loyalty for our partners with suite of products and services. We design customer loyalty programmes, build loyalty management tools, provide loyalty tech solutions and produce invaluable data and customer insights to maximise and leverage the ever-increasing potential of loyalty.

We also manage the British Airways Executive Club, Iberia Plus, Vueling Club and the Aer Lingus AerClub where Avios points can be collected and redeemed on amazing travel adventures.

Give me the numbers

We've got over 35 million customers in over 200 countries across the world.

More than 3000 Avios are collected every second and more than 100 billion are collected annually.

We've got over 250 brand partners.

And over 30 years experience in pioneering loyalty.

Why join our club?

We're a global organisation of loyalty pioneers, thriving in a high performance with heart environment. Throughout the pandemic the importance of rewarding loyalty has seen an unprecedented surge, market wide.

We're setting up to meet this challenge and to grow. As the travel industry recovers and as we boldly move to disrupt new industries with pioneering loyalty, we're poised and hungry to capitalise on the opportunity before us.

The future is exciting. Come be part of it.

Join our club and reward the world

Why join the Data Intelligence team

The Data Intelligence team works in collaboration with the Marketing, Propositions, Pricing, Commercial and Finance teams across IAG Loyalty, as well as the other IAG operating airlines to analyse customer data and identify opportunities.

As a Centre of Excellence (CoE) for Data Intelligence services, it provides guidance, solutions, data science, audience segmentations to drive the loyalty lifecycle.

The CoE works in tandem with the operating airlines to ensure delivery and maximisation of the loyalty programmes. Together the members of the Data department strive to understand what the customer thinks and does and make sense of this insight to translate this knowledge into practical, actionable solutions which give competitive advantage.

At a Glance

The Senior Insight Analyst will work within the Data Intelligence department, initially supporting the Marketing department in their planning and washing-up of campaigns.

The successful candidate will look to drive a data driven approach to Marketing and CRM, embedding the loyalty lifecycle segments and other data models to drive customer engagement.

This role will cover a global customer base, working in partnership with the marketing and analytics teams and will report in to the Analysis and Insight Lead.

There will be an opportunity to rotate within the Analysis and Insight team into supporting other domains within the business after the first 12 months in role.

What you'll be doing

  • Performing analysis on customer data through coding and applying data analysis techniques to uncover opportunities and signals in the data to engage with customers
  • Tracking value, collate results and adding recommendations to assist with improving the effectiveness of marketing campaigns
  • Identifying opportunities to improve customer experience through a test and learn approach on airline marketing programmes, campaigns and digital data
  • Communicating effectively being able to articulate actionable insights in a simple and effective manner to the wider commercial & marketing teams both within IAGL and at the Operating Airlines
  • Working consultatively across IAG, sharing best practice.
  • Encouraging the whole business to be customer focused and data led to drive cultural change.
  • Sharing learnings across the Data department.
  • What we're looking for

  • Experience of analysing large datasets to deliver measurable impact.
  • A commitment to delivering quality work on time with excellent attention to detail
  • Experience in using data to drive personalised marketing communications to customers
  • Strong communication skills, the ability to share results and recommendations which are tailored to specific business audiences
  • Proactive mindset flagging opportunities to improve on how and what we do today.
  • A team player with a can do' attitude, who is flexible, willing to help others and support the team in delivery of key projects
  • Skills, qualifications, expertise and experience

  • Advanced level of knowledge in SQL and Excel essential (with minimum 5 years' experience).
  • Strong analytical and numerical skills essential (attained from a degree or relevant work experience).
  • Experience of using data to drive marketing planning and delivering analytics related to Marketing effectiveness
  • Understanding and track record in delivering attribution modelling across multiple channels
  • Experience of decision intelligence to use data to drive personalisation
  • Efficient in the use of statistical techniques, enabling easy interpretation and analysis of large amounts of data.
  • Ability to use advanced segmentation techniques including statistical regression
  • Experience in using CRM platforms such as Salesforce marketing cloud or equivalent
  • Strong influencing skills able to gain buy in and change mind sets to deliver long term sustainable positive change using data
  • Ability to show and measure business impact of their insight to the wider business
  • Experience of using reporting packages, e.g. Tableau, PowerBI
  • What you'll get when you join the club

  • 25 days' annual leave, 2 days' charity leave, your birthday off and the option to buy and sell annual leave for up to 5 days per year.
  • Up to 20 days working from abroad every 12 months
  • Hybrid working model approx. 50 / 50 office and home based
  • Annual Bonus (dependant on Company & Individual Performance)
  • Company Pension
  • Private Health Care
  • Travel Insurance
  • Exciting global travel industry discounts including flights with hotels, rail, cruises & tour operators also available through travel providers
  • After a 6 months' qualifying period, you will be eligible to unlimited standby and premium standby fares for you and your nominees on the full BA network and numerous other partner airlines
  • Discounts on BA flights and holidays from day one for you, your friends and family
  • Life Assurance
  • Cycle scheme
  • New Joiner Avios / Birthday Avios / Thank you Avios
  • Inclusion and diversity are integral to the success of IAG Loyalty. We continuously encourage an organisational culture where colleagues with varying perspectives, life experiences and backgrounds can work together to achieve their and the organisation's potential.

    Please advise the Recruitment team should you require any reasonable adjustments to take part in the recruitment process, so that we can remove any barriers during the process.

    Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form