We have a new Assistant Manager - Team Member job in your local Cafe - so this is your chance to join Chocolate Cafe Family Dining & get that great work life balance! We are a friendly bunch of people who want to go the extra mile for our guests!
We need you to work flexibly in our Cafe & have a genuine smile on your face when serving your guests a quick bite to eat or a lovely cup of coffee.
Overall purpose of the role
Working alongside the Café Manager and as part of our customer-facing team, the Chocolate Café Assistant Manager will ensure that high quality and great value food and drink are prepared and served to café customers at all times from a clean, safe, and welcoming environment.
Job Description Responsibilities :
Ensuring the café is fully stocked and can meet the menu at all times, notifying the Cafe Manager or kitchen staff of any shortage and noting stock rotation and use by dates
Ensure café areas inside and outside are clean, safe and hygienic at all times.
Check that all café facilities, equipment or furnishings are in good order and to report any damages to management
Setting up and clearing down as required
Supervise waitresses and part time staff, ensuring tables are cleared and cleaned and food and drinks delivered in a timely manner
Ensuring the completion of end of day financial spreadsheets and cash handling and that all expenditure is covered by an invoice or receipt.
Respond promptly and professionally to any customer feedback, comments or complaints.
Uphold the highest standards of health and safety, cleanliness and professionalism and use your own initiative to respond quickly to issues or challenges that may arise when you are on duty.
Making customers feel comfortable and welcomed at a cafe really makes all the difference. If they don’t have a pleasant experience they may not probably return.
It is the waiters / waitresses responsibility to make each guest feel welcomed and comfortable. Make sure you do the following