Retail Site Operations Manager Cheshire Oaks, Elsmere Port
Dropit provides a handsfree shopping service for malls, outlet centres and main shopping districts. By using our app or store device Dropit lets customers leave their purchases in-
store and have them delivered straight to their home or hotel. It's a great way to shop and enjoy everything that retail and the area has to offer!
Dropit is looking for a Retail Site Operations Manager to oversee the running of the Cheshire Oaks mall. This is an amazing opportunity for a hands-
on leader with a background in logistics, facilities management or operations. A retail back ground and some experiences of B2B and B2C sales will be extremely useful in the activation of the site and in supporting the B2B Area Sales Manager.
You will recruit and supervise a small team of Ambassadors who collect customer bags from the Dropit Partner Stores on-site and prepare them for delivery at our hub.
You will also help stores and customers to use the service by answering any questions that might have and help solve any technical issues that arise.
You will be client facing and a crucial link from the site to our HQ.
This is an active and engaging role with a fast-growing tech start-up. As such, opportunities for advancement will be possible for colleagues that demonstrate commitment, ambition and a flair for customer service.
You will have good instincts for problem solving, whilst also knowing when to deal with and to escalate situations that require additional input.
shoot and fix issues when they arise on site.
You will be a supervisor and manager, but also helping out where necessary! Being a Team player who is willing to work outside of their comfort zone at times is essential.
Other Requirements :
Education : University or college degree strongly preferred.
Computer skills : Fluency in Microsoft products including Word and Excel.
Language : fluent written and spoken English. Other European languages an advantage
Driving licence is an advantage