Customer Assistant Customer Service Desk
Tesco
Edinburgh, GB
2d ago

Shift pattern

Customers are at the heart of everything we do.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting.

Being a colleague in one of our stores means that you will help to serve our shoppers better every day.

You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.

Please note you must be over 18 to apply for this role

You will be responsible for

  • Serving customers on our checkouts ensuring they receive an easy, seamless and personalised experience
  • Delivering department routines
  • Manually condensing stock and handling products with care to maintain product quality
  • Championing the reduction of food waste
  • Following company policies and adhering to health and safety guidelines
  • Being knowledgeable about the products and services in my store and helping customers by giving great natural service
  • Replenishing products within my store
  • At times, you may be required to accept deliveries into the store
  • You will need

  • A passion for delivering great service, greeting customers with a smile and serving them with pride
  • The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
  • To take the initiative and make decisions that are right for our customers
  • Work well within a team and communicate effectively and openly with others
  • Build relationships with colleagues to create a team spirit, having fun and celebrating success
  • Be at work on time, well presented and ready to be a brand ambassador
  • What’s in it for you

  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • 10% Discount Card increasing to 15% after every pay for a 4 day period
  • Life assurance
  • Retirement saving plan
  • Great colleague deals and discounts, saving you money on everyday purchases
  • Uniform provided
  • Click here to read more about the benefits we have available for our colleagues

    Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.

    Our Employee Assistance Programme helps you deal with life’s challenges.

    Financial wellness - Tesco has partnered with experts to help you make the most of your money

    Get involved in a range of fundraising activities with our long-term charity partners

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