Senior Service Transition Manager
Nottingham, England, United Kingdom
6d ago

Are you a driven to improve business and customer outcomes, are you passionate about driving service excellence? We have an exciting opportunity within our IT Service Management team as a Senior Service Transition Manager .

This is a new senior role within our transition function which will help shape and deliver our future service transition practices.

The role

The UKI Senior Service Transition Manager is a semi-operational role, actively supporting operations only where deep process expertise is required to resolve conflicting process interpretations.

Ensuring a consistent and seamless approach to Service Transition, covering operational readiness to accept service, followed by transition into Service Operations, making certain all support functions across multiple impacting business areas are aware, prepared and capable of supporting any new or updated service deployed, prior to acceptance into support and deployment into operational use by Experian U&I and / or its customers.

Could this role be for you?

The role holder will be a critical part of improving ITSM performance through CSI and other improvement and transformation initiatives, collaborating to ensure tools support service management processes to drive optimisation and automation.

The role requires a committed, pro-active and self-motivated individual with a highly organised and collaborative approach, and experience in delivering tangible output.

They will be a strong advocate for best in class service, with a drive to deliver improvements and efficiencies on behalf of all Clients.

Outstanding relationship management skills and a highly transient and collaborative approach will be essential to improve and embed Service Transition disciplines and practices in wider and upstream delivery processes, ensuring that the process protects, but also supports our clients and business objectives.

Why choose us?

Our colleagues’ health and wellbeing is a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self.

Our benefits focus on health, money and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or planning for the future, we have a range of flexible options to have you covered!

We are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work.

Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people.

Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Visible and engaging leadership of teams and service delivery partners will help to manage Service Transition more effectively and will raise the bar in terms of performance and the value that the function delivers

You will have experience in working in IT service management delivering transformational change. ITIL 4 accreditation is essential.

Who are Experian?

We unlock the power of data to create opportunities for consumers, businesses and society. At life’s big moments from buying a home or car, to sending a child to university, to growing a business exponentially by connecting it with new customers we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish and we’re not done.

Our 17,200 people in 44 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Could this be the role for you? Apply now to start your journey with Experian.

To learn more about our culture and what it’s really like to work here, check out our LinkedIn and social media channels using the hashtags #ExperianLife and #ExperianWay.

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