Telesales Manager £29k with a £50k+ OTE Solihull Role purpose
Achieve or exceed agreed revenue and conversion targets through effective recruitment, training and ongoing management of a sales team.
Key Duties and Responsibilities
Achievement of revenue, unit and cancellation targets as set by the business
Deliver KPI consistency across all team members in line with standards as set by the business
Manage all team members in line with the AVADO values and business objectives including the proactive identification of improvement opportunities
Provide direction and leadership to team members including an extensive and effective coaching programme
Lead the delivery of sales induction training in conjunction with the training manager and targeted follow ups as required
Identify team member’s development areas through regular weekly / monthly training sessions to include Side-by-Side and Remote training in line with the preferred methods as implemented by the business
Liaises daily with the Head of Telesales to report variances to performance and to set agent targets with a view to optimising the opportunities to exceed target
Actively manage absenteeism and lateness in line with the company HR procedures
Manage holidays and ensure adequate cover to ensure targets are still achieved
Manage performance of individuals and addresses any shortfall in performance quickly within the company policies and procedures
Monitoring performance of team members against both revenue, units and KPI targets with documented weekly / monthly performance reviews to address performance variances where necessary
Validate team members monthly commission submissions
Responsible for both individual team members and the overall teams’ development through extensive coaching and training in conjunction with the Training Manager
Responsible for recruiting agents in conjunction with the Head Of Telesales to ensure head count is maintained at levels stated by the business
Quality check all team members’ competencies and KPI performance on a weekly and monthly basis. This includes product knowledge, sales structure, productivity and behavioural observations and assessments which incorporate appropriate feedback
Conduct disciplinary meetings competently should a situation arise
Acts as first point of referral for queries / complaints
To comply with health and safety standards, ensuring safe practices and good housekeeping is applied according to company policy
Attend meetings and contribute to department strategy and policy making as required.
Plan and implement motivational strategies and activities.
Personal Specification Experience :
Extensive proven Team Leader / Team Manager experience within a proactive outbound sales environment which utilises a mix of contact strategies e.
g. webchat / email / telephony
Experience in training / coaching / mentoring sales personnel, to include development of bespoke development plans for front line sales staff
Proven experience and success in delivering high revenue targets within a B2C / B2B inside sales environment
Personality Attributes & Skills :
Excellent people skills. Able to influence, motivate and develop relationships with a wide range of individuals
Structured, highly organised with a competent or advanced skillset with MS Office and CRM packages
Ability to respond in a fast-moving environment
Strong verbal and written communication skills
Exceptional time management skills that illustrate a real self-managing personality
EQUALITY AVADO Learning is committed to the principle of equal opportunity in employment. Accordingly, we do not discriminate on the grounds of race, colour, nationality, ethnic or national origin, religion or belief, disability, trade union membership or non-
membership, sex, sexual orientation, marital status, age or being a part time or fixed term worker.