Internal communications manager - Service, Enterprise
BT Group
United Kingdom
1d ago

purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities.

We need you to help us do this.

Why this role matters

We’re a huge company made up of seven different units customer-facing and corporate. And within each unit there are a number of large functions that have a role to play in our company’s success.

We need to celebrate the work these functions do in pursuit of our goals, while making sure their communication needs tie back to our BT and IC strategy.

This isn’t about supporting the leaders of these large functions to communicate their personal priorities but working with them to showcase their work to the wider business, while making sure their teams are engaged and committed to BT’s vision, strategy, goals and priorities.

That’s where you come in. You’ll work closely with the function you support to offer strategic advice and communications activity in line with our internal comms strategy.

You’ll spot the stuff we need to share and know how to say no’ to anything that doesn’t help improve understanding of the bigger picture and advocacy of our brand.

You’ll be a dab hand at comms planning, working closely with the senior internal comms manager for your CFU to create an annual IC plan for the function, that ties back to your CFU and the broader IC plan.

You’ll be a passionate advocate of our BT brand, no matter which part of the business you sit in, making sure that any content you create for your audiences looks, sounds and feels like BT (in a good way).

You’ll work closely with our comms teams in the corporate teams to work out what and when communications need to be adapted for your audience and you’ll constantly look for new ways to improve what we do, share insight and any new ideas you’ve come across.

What you'll be doing

  • Partner with the function to gain support and buy-in for the IC strategy, demonstrating the benefits for all employees.
  • Manage the sharing of all BT-wide communications into your function.
  • Create an annual IC plan for your function that ties back to your CFU and BT’s broader IC plan, working closely with the head of internal comms and corporate affairs director to make sure it all stacks up.
  • Create and deliver any bespoke comms activity for your function - including any strategic projects or function initiatives -
  • making sure they’re on brand and support our IC principles.

  • Build strong and respectful relationships with your stakeholders including senior leadership - providing spot-on advice on comms best practice, industry trends and BT-
  • wide channel strategies to improve their understanding of the bigger comms picture.

  • Proactively share any brilliant work from your function back into the corporate IC team to share across BT.
  • Seek out feedback on IC activities and constantly look for new ways internally and externally to do things differently in pursuit of making our IC teams one of the best in the industry.
  • We'll also need to see these on your CV

    Experienced comms expert.

  • Top-notch strategic and planning abilities - able to manage multiple plans and adapt to changing priorities and timelines quickly and easily.
  • Collaborative evidence of working brilliantly with colleagues at all levels of the business.
  • Excellent stakeholder management, at all levels.
  • Ability to break down complicated, technical and corporate speak into interesting and engaging communications.
  • Demonstrable understanding of BT and internal communications.
  • Strong understanding of your function.
  • Strong verbal and written communication skills particularly for presentations and creation of plans and strategy.
  • Why choose us?

    Born in 1846, we’ve led the way in telecommunications since the dawn of the industry. Our roots go back to the first telecommunications company in the UK and over the last two centuries, we’ve innovated, challenged and pioneered the way we communicate and connect across the globe.

    Now we’re undergoing one of the biggest transformations in our history. In almost every area of BT, we’re shaking things up and looking for new ways to do what we do best delivering amazing things for our customers, while constantly striving to make BT a brilliant place to work for our people.

    It means there’s a lot happening but it’s an exciting time to be part of our team. So, if you have the drive, optimism and resilience to help propel us forward we’ll offer a wealth of opportunities to learn, experience new things and pursue new careers.

    If that’s you and what you’re looking for, we’d love you to be part of our future.

    We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed.

    That’s why we welcome applications from all parts of the community.

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