Card Dispute Analyst
Starling Bank
Cardiff, Wales, GB
6d ago

Our aim is to give customers clarity and control over their money, by allowing customers to manage it entirely through the Starling banking app.

  • We are looking for a Card Dispute Analyst to join our team on a full-time basis and support our growth for a next generation, digital bank around the clock;
  • so this team will work between 6am - 10pm, Monday - Sunday. Got plans and need a night off? Shift swaps are available!

    Responsibilities include :

  • Creating and maintaining Chargeback Disputes through Mastercard Connect in line with timeframes, regulations and requirements.
  • Liaise with cardholders and retailers through in-app chat, incoming calls and emails.
  • Evaluating cases and deciding the most effective dispute type to benefit the customer.
  • Keep up to date with Mastercard rules to ensure claims are submitted correctly.
  • Requirements

  • Strong customer focus
  • Excellent communication skills, both written and oral.
  • Experience in financial services or a similar environment.
  • Knowledge of Mastercard chargeback rules is desirable but not essential as full training will be given.
  • Enthusiastic and adaptable to a rapidly changing environment.
  • Strong team worker who is also able to work alone to achieve their goals.
  • Ability to balance workload and deal with multiple priorities.
  • Benefits

  • 33 days holiday (including public hols). You’ll also get your birthday on us
  • 16 hours paid volunteering time a year
  • Private Medical Insurance with VitalityHealth
  • Contributory pension scheme
  • We have many varied social groups set up and run by our employees - ForTheWin (a gaming group), Starling FC, book club and many more!
  • Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership
  • Access to salary sacrifice’ benefits such as Cycle to Work scheme
  • Gym membership options
  • Full details are available on our careers site
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