Customer Service Operations Manager
CAF
Kings Hill 
7d ago

Department : Customer Service

About us

We’re a charity, a bank and champion for better giving, and for over 90 years we’ve been helping donors, companies and charities make a bigger impact.

We exist to make giving go further, so together we can transform more lives and communities around the world. We are CAF and we make giving count.

We are looking for a strong and dynamic Manager with the flair and ability to lead, shape and develop the Contact Team to deliver an outstanding customer experience, continuous process improvement and quality service.

The ideal candidate will be a strategically minded leader with drive and ambition who is confident in their ability to tackle challenging situations.

You will provide evidence of working across a variety of organisations managing both front and back office operations dealing with multi channel contact including white mail, email, telephone, social media and webchat.

You will have a detailed and up to date knowledge of industry developments to enable CAF to become a recognised leader in Customer Service excellence.

If this is you, and you are interested in this extremely rewarding role we would love to hear from you.

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