About The Role
Are you passionate about delivering great customer service? Do you enjoy working in a dynamic and customer focused environment?
If so, your dream job could be less than a few minutes application process away!
Live chat with someone in our team now to find out more!
Our Customer Service Managers are the face of our business, responsible for providing the best possible customer experience.
What will you be doing?
What do you need to be successful in this role?
with dynamic web based content on the Ladbrokes Coral Academy and support from your colleagues. Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development.
An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business.
The LCG Huddle (the company intranet) is available 24 / 7 so that you can access information on development tools and advice and gain even more knowledge and access to the wider business.
All our Customer Service Managers have the option of completing a Level 2 Customer Service Practitioner apprenticeship within the workplace.
This gives learners a strong grounding in the business knowledge, skills and behaviours to succeed in any retail environment.
The course takes between 12-15 months to complete, with learners awarded a pass, merit or distinction. This certificate is a great addition to your CV and sets you up well for progression.
What’s more, it’s fully funded by the business and doesn’t impact your pay.
In Most of our shops opening hours are between 8am - 10pm Monday to Sunday. In this role you will work 4 out of 7 days, which will include weekend and Bank Holidays.
Shifts are devised on a rota basis and will change weekly in order to keep shifts fair across the team.
You must be 18 years old or over to work in one of our betting shops.
About The Company
At Ladbrokes Coral, we believe we’ve got the best brands in betting and gaming; and the best people behind them too. Our recent acquisition by GVC combined more than 230 years of heritage and opened up a world of exciting opportunities for the future of our business.
With the biggest UK retail estate in the industry, a growing digital business and an ever-expanding international presence, we want to be the world’s best betting and gaming company, where customers want to play and people want to work.