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Petrofac are recruiting for a Software Account Coordinator based within Aberdeen, Bridge View The Software Account Coordinator will undertake work from the requirements gathering phase right through configuration, deployment to post contract award, supporting both internal and external customers thereafter, while always ensuring a high degree of quality, commercial awareness and customer service Key duties and responsibilities :
Gathering client requirements following contract award, ensuring clear communications between the Account Management Team and Development Team, and assisting with configuration and delivery of the deployment.
Working with the Software Development Process Lead to ensure compliance with the team’s Application Lifecycle Development processes.
Carrying out product testing as required using the Application Lifecycle Development process.
Assisting with the production of product documentation - e.g. user guides, release notes, capability statements, training documentation etc.
Handling the document control processes of the team, ensuring all key information is recorded and controlled as appropriate.
Inputting into the sales and marketing effort of the software products as required.
Delivering client training, both internal and external.
Being available to relocate to client offices on occasion (internationally if required) to aid in deployment, coaching and training of customer personnel.
Providing technical support to all personnel using software products developed and supported by the team.The successful candidate will display excellent attention to detail as well as superior communication skills, both written and verbal.
A strong knowledge of project planning and delivery processes and methods and / or Agile software development processes would be highly desirable.
Experience in a similar role, or an engineering or technical role with an emphasis on customer interfaces and project delivery or the software development process would be advantageous.
Previous experience working in a well engineering / well integrity environment or with relevant software would be beneficial.#LI-KT1