New Malden - Full Time Evening Customer Care Assistant
McDonald's UK
New Malden, New Malden, Greater London
5d ago

Position Description

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas.

Activities include making children feel welcome, handing out balloons, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere.

It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

You may also take part in the planning and implementation of children's parties, coffee mornings, children's competitions and other special events organised by your restaurant.

A franchised restaurant is a restaurant operated by a local business person trading under the McDonald's name. Currently over 80% of our restaurants in the UK are franchised but from a customer point of view there's no difference.

  • Some of the benefits of working with us are : a free meal every shift you work, fortnightly pay, progression opportunities;
  • world class training; pension and private health care after 3 year’s service; guaranteed hours contracts of 4, 8 & 16 hours, meaning your hours are guaranteed to you each week.

    Position Requirements

    Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with both internal and external customers, creating positive experiences.

    Having the ability to be productive and thrive under pressurised conditions is key.

    Position Attributes

    You’ll need to be confident in approaching and dealing with diverse groups of people. Friendly, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team.

    Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must.

    You’ll also need to understand the importance of maintaining high standards of service as well as cleanliness. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

    Finally, your appearance should be smart and clean.

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